Alphabet launching drone delivery in US metro area

April 8, 2022

Alphabet, parent company of Google, is aiming to launch drone delivery this week in the area of Dallas-Fort Worth.

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

Uber, bp team up on retail partnership

April 7, 2022

Uber Technologies, Inc. and bp are teaming up on a convenience delivery effort that will offer a wide range of products, including fresh and prepared, from…

Etsy shop owners striking in protest this month

April 7, 2022

An unknown number of Etsy shop keepers are asking customers to boycott the marketplace from April 11 through April 18 in protest of increasing transaction fees.

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…

PayRange app allows store gift cards, cryptocurrency, BNPL payments

April 7, 2022

PayRange Inc., a manufacturer of a mobile payment app for automated retail, has added capabilities to accept store gift cards and cryptocurrencies, according…

Forbes piece talks challenges, benefits of retail kiosks

April 6, 2022

A recent opinion piece in Forbes by Bagrat Safaryan, co-founder and CEO of Local Express, cited the benefits self-order kiosks provide retailers, such as…

Abercrombie & Fitch focus of Netflix documentary

April 6, 2022

Retail brand Abercrombie & Fitch is the focus of a Netflix documentary that spotlights the retailer's history from the late 1990s and a controversy…

Retail theft needs congressional attention, claims chamber group

April 6, 2022

The US Chamber of Commerce wants state and federal legislators to get involved in stemming the increasing tide of retail theft.

BJ’s rolls out membership delivery service upgrade

April 5, 2022

BJ's Wholesale Club members now have a delivery service option, called Same-Day Select, which is an add-on to the wholesaler's same-day delivery service.

Inflation impacts retail spend, claims report

April 5, 2022

When it comes to retail spend, 72% of consumers are spending less due to inflation and are cutting out "fun" and "impulse" buys, according to a consumer trends…

Franchisees sign on to add 20 Pet Supplies Plus stores to portfolio

April 5, 2022

Three partners, who already own and operate 49 Pet Supplies Plus stores, aim to open 20 over the next five years, with the majority developed in Tennessee and…

How D2C retailers are disrupting traditional retail with social media

by Jay Sackos

Social media isn't going anywhere and likely to get even more popular in the years ahead as more consumers get online and stay online. That's why D2C brands…

High gas prices puts brake on retail traffic

April 4, 2022

The increased cost of gas over the past month is having a detrimental effect on retail foot traffic, according to data from Placer.ai, an analytics firm.

Tanger Outlets teams with Volta on charging stations effort

April 4, 2022

Tanger Outlets is partnering with Volta Inc., an electric vehicle charging provider, to install Volta charging stations at Tanger locations in nine U.S.

Swap.com taps Tern to boost the product return experience

April 4, 2022

Swap.com, an online consignment and thrift shop, is teaming up with Tern, a commerce technology provider, to make product returns more convenient.

How Wine Country Gift Baskets is boosting customer service, experience

A free live webinar April 7 shares a successful retailer's strategy in handling high demand customer service periods while also delivering exceptional customer…

Why digital transformation is important in retail and how to get started

by Nimit Gupta — Digital Marketing Lead, Rezolve.ai

Without technological adaptation, traditional businesses will soon be considered irrelevant or uninteresting and this can be a threat to retailers.

UST integrates hand tracking to deliver faster checkout

April 1, 2022

UST, a digital transformation solutions company specializing in retail, has integrated Ultraleap hand tracking to provide touchless interaction for its…