PGA Tour store hits 50-store milestone

December 10, 2021

PGA Tour Superstore has opened its 50th store, marking a milestone, with a 34,000-square foot location in San Antonio, Texas.

Airport retailer deploys MishiPay mobile self-checkout

December 10, 2021

Airport retailer and restaurant company Paradies Lagardere is expanding its fleet of MishiPay Scan, Pay & Go mobile self-checkout technology to 20 more…

Hughes Recognized as a Leader in Managed SD-WAN Services by Frost & Sullivan for Third Consecutive Year

The Frost Radar report highlights the company’s robust access portfolio; ability to deliver a variety of transport and vendor choices; and partnerships with…

Wayfair launching 3 physical storefronts in 2022

December 9, 2021

Wayfair plans to open three brick-and-mortar stores in Massachusetts come 2022.

FedEx expects big jump in delivery this holiday season

December 9, 2021

FedEx projects it will be delivering 100 million more packages this holiday season than in 2019 and was expecting this past Monday to be the busiest day ever.

Black Friday sales down compared to pre-pandemic holiday season

December 9, 2021

Visits to physical retail stores on Black Friday, the day after Thanksgiving, were down 28.3% compared to pre-pandemic 2019, according to data released by…

Chase offers cashback on Amazon purchases

December 8, 2021

Chase has announced it will offer 3% cashback on Amazon.co.uk purchases until the end of 2021. The rewards will be applicable up to $6,708.25 (5,000 pounds…

PayPal quite popular on Black Friday

December 8, 2021

Black Friday shoppers tapped PayPal's buy now, pay later feature quite a bit on Black Friday this holiday season as use of the app option spiked 400%.

It’s time for movie theaters to rethink the customer experience

December 8, 2021

The COVID-19 pandemic has hit the movie theater industry hard, with nearly half of pre-pandemic theater goers not buying tickets at this point.

Amazon outage impacts delivery, warehouse operations

December 7, 2021

An Amazon Web Services outage incident today is impacting the retailer's delivery and warehouse operations as well as customer websites.

NY airport teams with Zippin, SSP America to introduce contactless shopping

December 7, 2021

JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has teamed with SSP America and Zippin to launch a contactless…

Feds launch supply chain investigation, seek retailer insight

December 7, 2021

The Federal Trade Commission is investigating the ongoing supply chain issues plaguing companies nationwide and is asking top retailers, including Walmart and…

Retail recovery from COVID-19 is all about engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19, and now the omicron variant, continue to spur tremendous change in the retail customer experience. Key to survival is engagement and answering a lot…

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

COVID variant may change consumer spend

December 6, 2021

The ongoing COVID-19 and omicron variant appearance may be changing how consumers are spending this holiday season.

DoorDash goes rapid delivery in NYC

December 6, 2021

DoorDash is offering a faster delivery option in New York City this week via its Dashmart, a delivery warehouse that provides groceries household items and…

French airport preps contactless check-in kiosks

December 6, 2021

The Nice, France international airport, Aéroports de la Côte d'Azur, has teamed with self-service technology provider Easier to test contactless self-service…

NY airport teams with Zippin, SSP America to introduce contactless shopping

December 3, 2021

JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has teamed with SSP America and Zippin to launch a contactless…

Beauty brand, WNBA’s Dana Evans team up on lash vending machines

December 3, 2021

OpulenceMD Beauty, a luxury eye-focused beauty brand created by board-certified ophthalmologist, Dr. Anika Goodwin, has teamed with WNBA Champion and…

A deep dive look at the 2021 holiday shopping retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The 2021 holiday season is proving challenging to retailers and consumer behavior is playing a big part. FullStory CMO Kirsten Newbold-Knipp provides a deep…