Over half of consumers not willing to hand off shopping to AI just yet

March 11, 2025

When it comes to shopping 66% of U.S. consumers would not let AI make purchases on their behalf, even it it meant a better deal and 58% are worried about how…

Tailor the customer journey with human-centric storytelling that makes an impact

by Chris Bretschger — CEO-Managing Partner, Bastion

The online experience includes a myriad of product and service ads that bombard consumers on virtually every channel. From Facebook to Google to Instagram…

Albertsons taps Susan Morris for CEO role

March 11, 2025

The Albertsons Companies, Inc. has announced a CEO succession plan that will place Susan Morris, now EVP and chief operations officer, in the role of CEO…

Most consumers want texts from brands they love on a regular basis

March 10, 2025

Four out of five consumers want to get text messages from the brands they love at least once a week and 86% prefer redeeming brand offers that arrive in a…

Radar CEO offers insight on how geolocation tech is helping retailers

Radar CEO Nick Patrick shares insight on how retailers, including Dick's Sporting Goods, is using Radar's geofencing SDKs and maps APIs to power location-based…

Presented by Radar

How The North Face transformed its London flagship into a digital immersive shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The North Face worked with Mood Media to design an in-store experience providing an escape from urban bustle. A highlight is a LED wall that serves as a…

Aldi taps Digital Wave to drive better automation of digital channel product descriptions

March 10, 2025

Grocery chain Aldi is deploying Digital Wave Technology's GenAI solutions to automate product copy and enhance product data accuracy.

Brandon Waters named CIO at Books-A-Million

March 7, 2025

Books-A-Million has promoted Brandon Waters to the role of CIO, leading the brand's tech strategy and initiatives.

UK retailer Boden taps First Insight tech to improve merchandising decisions

March 7, 2025

Boden, a U.K.-based online apparel retailer, is deploying First Insight's AI-powered decision intelligence to integrate real-time consumer demand signals into…

Wawa opening 1st Ohio store come April

March 6, 2025

Wawa will celebrate the opening of its first Ohio location on April 16.

Retailers investing big in AI as consumers call for trust, transparency

March 6, 2025

Most retailers, 98%, plan to have a full AI deployment effort in place by 2027 and at the same time consumers are increasingly pushing for more transparency of…

AI in omnichannel retail: How technology is shaping consumer behavior

by Divya Valsala Saratchandran

The role of AI is not only to act as a tool but also to mark a complete revolution in the omnichannel space. Streamlining the processes and amplifying…

Revolutionizing Kiosk Maintenance: Setting the Standard for Being Successful in the Kiosk Industry!

Discover market disrupting leadership driving the kiosk service and support industry, equip your business with the critical armor for service success, and…

Presented by Crane Payment Innovations

Wealthy households account for nearly half of consumer spend

March 5, 2025

The top 10% of U.S. households in terms of earnings are accounting for nearly half of today's consumer spend, according to a Moody's Analytics report.

Adore Beauty taps tutch for endless aisle capabilities

March 5, 2025

Adore Beauty, an online beauty retailer in Australia, is deploying tutch's in-store digital platform to provide endless aisle capability and to strengthen its…

AI crafts custom retail experiences

by Retail Customer Experience

In retail, AI is revolutionizing the way brands engage with customers, making interactions more seamless, personalized and intelligent.

Presented by NICE

Data concerns increasing among social commerce users

March 4, 2025

A hefty majority of U.S. consumers, 76%, are in fear of data breaches when shopping via social commerce sites.

The rise of self-serve agents: Say hello to your helpful digital doppelganger

by Brian Browning — VP of Enterprise Solutions, Apply Digital

The emergence of autonomous, ‘agentic’ AI-driven digital assistants, capable of managing complex, multi-step tasks with minimal human input, are coming. Apply…

Experiential design puts all the ducks in a row at Duck World

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It’s no small feat designing a store selling 800-plus varieties of the rubber duck. But Duck World succeeded using a design that is experiential and unusual.

UK grocer Asda puts bridal wear in online aisles

March 4, 2025

Asda, a U.K. supermarket, is now offering bridal frocks in its online aisles.