Pandemic year didn't hurt home improvement retail sector

March 23, 2021

One bright retail spot in 2020, the year COVID-19 hit hard in the U.S., was the home improvement and repair segment which saw product sales spike 8.7% compared…

Consumers embracing digital interaction but customer experience needs improvement, reveals report

March 23, 2021

Seventy percent of North American consumers are stepping toward greater digital interaction with at least one brand and nearly 60% of consumers believe…

How to effectively automate your promo support

by Durk Stelter — CEO, Swyft Labs, Inc.

Durk Stelter, chief revenue officer at Linc Global, explains why real-time promotion support is one of the most common customer inquiries and resolution…

Dollar General on a brand expansion path

March 22, 2021

Dollar General intends to open more than 1,000 stores this year and expand its in-store brand, called Popshelf, which targets a higher-income customer base.

UK airport service taps Vee24 to boost customer experience

March 22, 2021

Skybreak, a U.K.-based independent airport representation service, is using the Vee24 platform to boost customer experience via deeper personalization with…

Wedding band retailer launches sizing app to make shopping easier, more accurate

March 22, 2021

Hitched, a two-year-old wedding ring site for men, is offering customers a tool, The Ring Size App, that offers an easier and more accurate way to determine…

The Importance of Apps and Software Installed on Digital Billboards for Municipalities

Software such as PARTTEAM & OEMKIOSKS 'YPortal, which is also now available as a mobile application ( APP YPortal ), aims to foster interaction between…

Emphasizing empathy: How retail and e-commerce brands can provide the right CX at the right moment

by Rachel Eisenhauer — VP, Marketing, SundaySky

Rachel Eisenhauer, VP of marketing for SundaySky, explains how the pandemic has only heightened the need for retail and e-commerce brands to maintain empathy…

Amazon beats out Walmart for top retailer title

March 19, 2021

Amazon has beat Walmart when it comes to the title of No. 1 retailer, according to Wells Fargo.

Mobile push leads digital marketing as favorite strategy

March 19, 2021

When it comes to digital marketing there's been overall growth but mobile push notifications are the most widely adopted, with the number of pushes jumping by…

Convenience chain taps Philips digital signage to reinvigorate marketing, communications

March 19, 2021

Kwik Trip, a convenience store brand, has deployed 1,000 Philips D-Line digital signs across its store fleet with the help of PPDS, a display solutions…

Stratacache launches Chicago facility for digital signage research, support

March 18, 2021

Stratacache has opened a 10,000 square foot facility in Chicago, Illinois for its research and support teams digital signage, intelligent display and sensor…

Digital signage market to hit $27.8B by 2026

March 18, 2021

The digital signage market will grow from $16.3 billion to $27.8 billion by 2026, according to a report by MarketsandMarkets. The market will also grow at a…

Romanian retailers turn NFC phone into contactless POS terminal

March 18, 2021

Merchants in Romania can now accept contactless payments on their Android NFC smartphone or tablet using a software point of sale (sPOS) solution launched by…

Retailers must leverage data to survive this pandemic

by Jamie Kiser

Jamie Kiser, COO and CCO at Talend, explains why retailers, striving to ensure they're not missing out on future opportunities, must leverage one thing: data.

Dick's Sporting Goods debuts 2nd in-house brand

March 17, 2021

Dick's Sporting Goods is launching a men's athletic apparel brand, called VRST, and is in the process of rolling it out to its 400-plus stores.

Online grocer advances plans for Miami service

March 17, 2021

Those in Miami eager to use online grocer, Farmstead, are one step closer to achieving that goal as the grocer has opened the waitlist for its Miami service…

Pandemic spurring spike in e-commerce activity

March 17, 2021

The global e-commerce market will hit 3.8 billion users this year, a 10% spike compared to 2020, and the prime reason is the ongoing COVID-19 pandemic…

How retail leaders can better create a seamless website experience

by Jason Rosenbaum

Jason Rosenbaum, COO of Crowd Favorite, offers up a series of questions retailers need to answer in the quest to provide consumers with the best customer…

Here's the scoop on conversion rates

by Randall Hartman

Randall Hartman, interactive director and founder of Groundwrk, explains why retailers should not get "conversion rate jealousy" when comparing industry…