What consumers say makes for a great in-location experience in 2021

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.

Home Depot's Q4 boasts record breaking sales, earnings

February 24, 2021

Despite an ongoing pandemic, home improvement retail Home Depot had a record-breaking Q4 sales and earnings.

Italian luxury brand taps Medallia to boost customer experience

February 24, 2021

Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…

January retail sales reflect strong start for 2021

February 24, 2021

January was a busy month for consumers and retail sales illustrate a "very strong start" to the year, according to the National Retail Federation.

Now accepting entries for 2021 ICXA Elevate Awards

by David Drain

The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…

Acme Tools deploys Carousel Digital Signage

February 23, 2021

Acme Tools, a tool retailer with 10 locations in Iowa, Minnesota and North Dakota, has deployed Carousel Digital Signage at six of its 10 stores and at its…

Getting more out of in-store

by Florent Hediard — Marketing D, navori

Florent Hédiard, global marketing director at Navori Labs, explains why marketing analytics technology for brick and mortar sites is the key to building and…

Navori Labs debuts AI marketing analytics software for retailers, DOOH advertisers

February 23, 2021

Digital signage software provider Navori Labs has released Aquaji, an AI-computer vision software platform focused on marketing analytics for the retailer and…

5 key principles for a successful e-commerce user experience

by James Brooke

James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit…

Online grocery sales hit $9.3B in January

February 23, 2021

January was a busy month at online supermarket sites with total U.S. online grocery sales hitting $9.3 billion for the month.

Grocery warehouse taps Symphony RetailAI for greater supply, distribution efficiency

February 22, 2021

Smart & Final, a grocery warehouse store, is deploying Symphony RetailAI's vendor portal and upgrading to the latest version of the vendor's warehouse…

Wundermart, AiFi deploying autonomous checkout at European stores

February 22, 2021

Wundermart, which builds unmanned, data driven retail marketplaces, is teaming with AiFi, an AI computer vision technology provider, on an autonomous…

Consumers going local, exploring new retail despite pandemic

February 22, 2021

American consumers are supporting small business and local retailers and open to trying new retail brands, according to a Vericast survey on consumer behavior.

How improving retail in-store operations, associate efficiency impact customer experience

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT solution sales, Acuity Brands Lighting Inc., explains how improving operational task efficiency is key to customer experience. When…

Grocery retailers’ transformation strategies will accelerate in 2021

Nuance is partnering with leading brands to help them engage and support their customers with AI-powered solutions to elevate experiences across all channels.

Life Time Fitness reaches 3,000 end points with Navori Labs digital signage

February 19, 2021

Navori Labs recently partnered with Affinitech to expand the DOOH network for Life Time Fitness. Now, all 150-plus locations in the U.S. and Canada can deliver…

Mars Wrigley robotic kiosk to serve shoppers in store

February 19, 2021

Mars Wrigley and Wakefern Food Corp., a retailer-owned cooperative, are teaming up with Savioke, a robotics provider, to introduce a robotic kiosk to deliver…

3 ways internet retailers can win back customer satisfaction

by David VanAmburg

David VanAmburg is the managing director of the American Customer Satisfaction Index, explains that during the ongoing COVID-19 pandemic internet retailers…

10 things retailers should consider in choosing a BOPIS approach

by Ned Hill

Ned Hill, founder and CEO of Position Imaging, explains how an effective BOPIS fulfillment solution can improve store experiences with safe, secure, and fast…

Digital signage market to grow by 6%

February 18, 2021

The digital signage market is expected to grow 6.02% annually from 2020 to 2026, according to a report by ResearchandMarkets.