Retail store closures may hit new record this year

January 29, 2021

There could be as many of 10,000 retail store closures this year, which would set a new record.

Clientron Falcon600 - The Key to Kingly Kiosks

Clientron's Falcon600 embedded system simplifies kiosk and POS integration while improving reliability and minimizing downtime. A set of features…

PayComplete launches as independent fintech platform

January 28, 2021

PayComplete, which originated as a software, hardware and services provider for self-serve transactions and employee assisted payment, is now an independent…

Ampol Australia taps Coates Group for store signage, rebrand strategy

January 28, 2021

Ampol Australia, a fuel and convenience store company, is tapping Coates Group as its signage provider for a rebrand strategy across 1,900 Australian locations.

Virocom taps Sierra Wireless to enable smart lockers

January 28, 2021

Virocom, a provider of IT management services, has selected the Sierra Wireless AirLink end-to-end networking solution to enable smart locker applications…

How retailers can win big by embracing the digital consumer

by Beth VanStory — Partner & CMO, Chief Outsiders

Beth VanStory, a partner and CMO with Chief Outsiders, explains why retailers, from marketing to merchandising to delivery and customer service, must meet…

Amazon's Boston expansion plans includes 3,000 new hires

January 27, 2021

Amazon will expand its Boston tech hub which will require 3,000 new jobs across several business lines, including robotics and pharmacy units.

Vaccine won't propel consumers back to retail stores, claims survey

January 27, 2021

As millions of consumers are being vaccinated to combat the COVID-19 virus it's not likely too many will be increasing trips to retail stores.

Walmart aims to speed delivery with automated mini warehouses

January 27, 2021

In a quest to speed up delivery of online bought goods, Walmart aims to develop automated mini-warehouses in and near its stores.

2020: The year a pandemic changed the payments ecosystem

by Bethany Ewing

Bethany Ewing, principal, customer marketing, mobile payments lead, Deloitte Digital, and Peter Pearce, senior manager of financial services strategy at…

How EV plug-ins will change the c-store experience

by Dawn Desai

Dawn Desai, SVP and general manager, marketing cloud solutions at PDI, shares insight on how a technology adoption will give convenience stores an opportunity…

How to drive ROI with omnichannel kiosk, signage strategy

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Panelists during a talk at the Self Service Innovation Summit addressed how to drive kiosk ROI with touchless solutions and an omnichannel strategy.

Why great retail customer experience needs great IT

by Roy Castleman

Roy Castleman, founder and managing director of EC-MSP Ltd., a London-based IT support organization, shares insight on the role of information technology in…

Diebold Nixdorf introduces modular, open, self-service solutions

January 26, 2021

Diebold Nixdorf has launched the Series Easy, a family of self-service solutions created to improve store efficiency, enhance consumers' shopping experience…

Godiva shuttering North America stores by April

January 26, 2021

Godiva will close all its 128 North America locations by the end of March due to the COVID-19 pandemic.

Target handing out $200M in bonus money, extending benefits

January 26, 2021

Retailer Target, which had a robust holiday sales season, is handing out $200 million in employee bonuses and expanding COVID-19 benefits.

2 must-haves for building a robust customer experience in 2021

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., shares why the new year is when retailers should reflect on the 2020 learnings and that…

Online consumers not finding much joy

January 25, 2021

While "retail therapy" has long been tapped by consumers as a way to feel better, the online consumer isn't experiencing much cheer or joy these days…

Pandemic propels big spike in customer service calls

January 25, 2021

The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…

COVID-19 vaccine bodes well for a retail recovery

January 25, 2021

Top U.S. retailers view the COVID-19 vaccine as a key part of retail recovery in 2021 and a good number of big retailers are optimistic about the industry this…