Data key to adapting to consumers’ new COVID-19-induced holiday traditions

by Blake Burrus — SVP Analytics, Quotient Technology

Blake Burrus, SVP of data and analytics, Quotient, explains how data-driven insight can help retailers provide shoppers with relevant content and ideas that…

Delivering CX that meets the consumer at their moment of need this holiday season

by Matthew Tredinnick

Matthew Tredinnick, global VP, marketing, at Precisely, EngageOne, explains why retailers need to find way to engage consumers where they prefer to engage and…

Talking With: Diebold Nixdorf retail VP Arvin Jawa

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience reached out to Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, to get his…

Verizon, Fiserv partner to offer touchless payment

December 11, 2020

Verizon Business and Fiserv are partnering to allow Verizon Business customers access to Fiserv's Clover Flex. This mobile point-of-sale device uses a Clover…

How AR and 3D can differentiate brands to drive engagement

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains how AR and 3D can have a broad impact on business outcomes and how immersive commerce can affect a…

New mantra for retail: Recover, rebuild, restore

by Shashin Shah — Marketing, Pimcore

Shashin Shah, Pimcore Global Services CEO, explains that as the world slowly embraces the “new normal," data and information will form the foundation needed…

Diebold Nixdorf launches Vynamic FCx to drive consumer engagement

December 10, 2020

Diebold Nixdorf is launching a cloud-based platform aimed at empowering convenience and fuel retailers to drive well beyond typical transactions and enhance…

Ben Bridge Jeweler, Pandora stores partner with Salesfloor for personal customer experience

December 10, 2020

Ben Bridge Jeweler and its company-owned Pandora jewelry stores are teaming up with mobile clienteling and virtual selling platform provider Salesfloor to…

Discover the Advantages of the Clientron PT2500 POS Terminal

Modern business owners all understand the importance of tracking their income and expenses. Computerized POS systems provide a core resource that allows…

Bahrain mall taps digital signage to enhance visual experience

December 10, 2020

The Mall of Dilmunia, in Bahrain, now boasts a continuous, immersive, 360-degree 3D experience on the largest 8K LED ceiling screen in the Middle East.

Retail cybersecurity considerations for improving the digital customer experience

Christos Kalantzis, SVP of technology and R&D at SecurityScorecard, explains why retailers must implement best practices for securing customer data and…

Here’s what’s in store for the 2020 holiday shopping season

by Karl Haller — Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, IBM

Karl Haller, Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, shares insight from IBM's annual Retail…

Self-Service Innovation Virtual Summit honors inaugural Innovation Awards winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The winners of the first Self-Service Virtual Innovation Awards were announced yesterday during the Self-Service Innovation Virtual Summit.

Improving retail CX through localization

by Augustin Prot — Founder, Weglot

Augustin Prot, co-founder, Weglot, explains localization when it comes to international e-commerce and how it goes far beyond serving appropriate social media…

6 tips for great customer support experiences during holidays

by Kaitlin Pettersen — Global Customer Support Director, Intercom

Kaitlin Pettersen, global director, customer support at Intercom, shares six tips for using conversational support to proactively and automatically resolve…

Hand sanitizer maker suing Kroger for $85M

December 8, 2020

The nation's largest grocery retailer, The Kroger Company, is being sued by K7 Design Group for allegedly not accepting delivery of hand sanitizer.

Apparel retailer Francesca's shuttering nearly 100 additional locations

December 8, 2020

Francesca's, an apparel retailer, will close down another 97 locations following a bankruptcy action.

Touchless gifts tops consumers' shopping list

December 7, 2020

A study from American Express indicates 57%, or an estimated 30 million of U.S. consumers, are more likely to give a "touchless" gift like an e-gift card this…

Hughes Network Systems distinguished as market leader

December 7, 2020

Hughes Network Systems LLC has been identified as a challenger in 2020 in the Gartner Magic Quadrant for managed network services.

Diebold Nixdorf honored as one of America's most responsible companies

December 7, 2020

Diebold Nixdorf has been named as one of America's most socially responsible companies by Newsweek and Statista, according to a press release. The list of…