Love for online won't fade once pandemic is over, claims study

September 17, 2020

Once the coronavirus pandemic subsides 86% of consumers will rely on online shopping at the same pace seen during COVID-19 and a big reason is convenience.

Mall owner closing locations on Thanksgiving

September 17, 2020

Simon Property Group, one of the biggest mall owners in the U.S., will be closing all mall sites on Thanksgiving.

Dressbarn dresses up return process for customers

September 17, 2020

Dressbarn is partnering with Happy Returns to enhance and boost the product return experience for customers.

How to ace customer loyalty in tough times

Craig Harris, an industry principal, apparel, footwear and accessories, for Oracle NetSuite, offers up advice and tips to help retailers strengthen the…

Hughes Pioneers Self-Healing Capability that Improves Enterprise Wide Area Network Performance Using Artificial Intelligence

First-of-its-kind AIOps capability deployed across tens of thousands of WAN sites delivers 70% success in averting service disruptions

Next-level customer experience for today’s marketing challenges

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing services, and Suresh Rajappan, digital customer experience principal, at Capgemini in North America…

Amazon debuts Luxury Stores experience

September 16, 2020

Amazon is launching a high-end fashion and beauty shopping experience via its app and it's by available invitation-only to U.S.-based Prime members.

Walmart membership program grabbing consumer interest

September 16, 2020

Just under half of consumers that shop online at least once a week are somewhat or very likely inclined to join Walmart's membership program, Walmart+, which…

The new way to drive customer traffic and engagement: Virtual prepaid incentives

by Pat Shea — Editor, NetworldMedia

Fintech, daVinci Payments, has introduced the industry’s first loyalty and acquisition engine, the Payment Accelerator, that can boost customer engagement…

Amazon hiring 100K workers for fulfillment center sorting

September 15, 2020

Last week Amazon announced it was hiring 33,000 for tech and corporate jobs.

Walmart teams with drone service player for health, wellness item delivery

September 15, 2020

Walmart is partnering with drone delivery service Zipline to provide on-demand health and wellness product deliveries.

A grocer’s mobility guide in the age of social distancing

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, mobile solutions architect at Stratix, explains how COVID-19 has ushered ina new normal for the grocery sector and that one thing is certain…

Gift Cards to Drive the 2020 Holiday Shopping Season

The ongoing impact of COVID-19 will likely drive a major change in our gift-giving choices this year.

Presented by RetailCustomerExperience.com

California cannabis dispensary debuts self-serve kiosks

September 14, 2020

Greenstop, a new California based cannabis dispensary, has installed self-serve kiosks that can serve four customers simultaneously, according to a TechCrunch…

3 content challenges to confront when switching from bricks to clicks

by Nathan Holmes — Product Marketing Manager, Widen

Nathan Holmes, product marketing manager at Widen, explains that retailers that are switching from bricks to clicks will face a few content challenges that…

Consumers back to non-essential shopping, reveals study

September 14, 2020

A good majority, 67%, of consumers are no longer just shopping for essentials due to the ongoing coronavirus but are also buying non-essentials. Just under…

Digital will dominate holiday shopping, claims research

September 14, 2020

More than half of consumers, 58%, have financial worries due to the ongoing COVID-19 pandemic, yet 59% expect to spend the same on holiday gifts this year as…

Kings Island reopens with digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

When the amusement park, Kings Island, made plans to reopen, it needed a solution that could deliver messages on safety, procedures and social distancing…

The questions retailers are asking about holiday shopping 2020

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

As the holiday season approaches, Brian Cluster, industry strategy director at Stibo Systems, explains why an uncertain economic climate isn't necessarily…

Interactive Customer Experience Association names finalists for Elevate Awards

September 11, 2020

The Interactive Customer Experience Association has announced finalists in eight categories for its Elevate Awards. Readers are invited to click through the…