News & Media
How leaders in e-commerce deliver exceptional customer experience
by Megan Higgins — VP and GM, eCommerce and Marketplaces, Avalara
Megan Higgins, VP and GM, e-commerce and marketplaces, Avalara, shares that when it comes to expectations, consumers will continue to raise the bar, creating a…
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Traditional vs. frictionless payments: Will customers trade security for convenience?
by Pat Shea — Editor, Networld Media
Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…
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To improve customer experience, increase departmental collaboration
by Joe Schultz — Vice President of Sales, Harbor Industries
Joe Schultz, vice president of sales at Harbor Retail, explains why retailers that provide exceptional service and experiences will encourage customers to feel…
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Google ends online checkout commissions, adds PayPal, Shopify for pilot
July 24, 2020
Google announced that it will allow sellers to offer their products through the Buy on Google checkout experience without paying a commission, according to a…
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Navori Labs provides digital signage for Istanbul Airport
July 24, 2020
The Istanbul Airport in Turkey recently partnered with Navori Labs to deploy digital signage for DOOH advertising and information. The airport's advertising…
read nowFacial recognition market to hit $12B by 2026, report says
July 24, 2020
The facial recognition market will reach $12 billion in value by 2026 and will see an 18% compound annual growth rate, according to a report by Global Market…
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Tellus Science Museum upgrades with LG displays, video wall
July 23, 2020
The Tellus Science Museum in Cartersville, Georgia, recently worked with integrator Owen Security Solutions to deploy digital signage from LG Business…
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Survey reveals consumers prefer contactless
July 23, 2020
A Entrust Datacard survey shows the vast majority of U.S. payment cardholders, or 75%, prefer using contactless cards over other forms of payment, including…
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Amazon launching robotic delivery to Tennessee
July 23, 2020
Amazon is deploying contactless delivery service to Atlanta and Franklin Tennessee via its Amazon Scout, an electric autonomous mobile robot.
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Journey mapping in the customer experience
by Chris Beaudin — Director of Marketing, ATLATL Software
Chris Beaudin, director of marketing for Atlatl Software, offers insight the role that product visualization and visual configuration play in developing the…
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Online stationery retailer taps Kameleoon to boost visitor experience
July 23, 2020
Papier, an online stationery e-commerce store, is deploying Kameleoon technology to enhance the online customer experience and to be more nimble to react to…
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Men's Wearhouse shuttering stores, slashing workforce
July 22, 2020
Tailored Brands, which owns Men's Wearhouse, will cut 20% of its corporate workforce and is considering closing up to 500 of the 1,450 Men's Wearhouse…
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Walmart shuttering stores on Thanksgiving
July 22, 2020
It might just signal the end of what consumers view as the kick-off to Black Friday, and it might just be for one year, but Walmart won't be open Thanksgiving…
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Watch out, Amazon. Walmart is back in the game, thanks to Shopify
Tim Breslin, CTO of O3 World, shares his insight on the Walmart/Shopify partnership and how it will help Walmart stay competitive with Amazon.
read nowAmerican Airlines to introduce touchless check-in kiosks
July 22, 2020
American Airlines plans to introduce a touchless check-in experience, according to a press release. Customers will be able to proceed to the gate…
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Rethinking retail in the wake of Covid-19
by Sachin Dev Duggal — Founder, CEO, Builder.ai
Sachin Dev Duggal, co-founder and CEO of Builder.ai, shares his insight on the 'new' world of retail and offers up avenues retailers can take to get closer to…
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Burroughs introduces TransacTec device as a service technology
July 21, 2020
Burroughs Inc., a service and integration provider for payment and transaction technology ecosystems, has launched its TransacTec Device as a Service, a…
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7-Eleven launches order ahead, expands delivery
July 21, 2020
Convenience store chain 7-Eleven has expanded its mobile ordering capability to allow customers to order ahead.
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QR codes get a new life as COVID-19 recovery spurs contactless payments
by David Jones — Editor, Networld Media Group
The rapid demand for safe, contactless merchant payments has led to renewed interest in QR codes, a payment technology that historically dominated Asian…
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Research: Coronavirus concerns spurring consumer behavior, buying decisions
July 21, 2020
The key focus for grocery consumers is a safe in-store experience given the ongoing COVID-19 pandemic, and shoppers are most concerned about shopping in…
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