Zebra Technologies debuts flexible kiosk system

Scott Eggers, lead product manager, Zebra Technologies, shares insight on the company's new kiosk system running on Zebra's Enterprise Android platform.

Presented by Zebra Technologies

How to maintain high customer support levels during a big sales season

by Dave Tu — President, DCL Logistics

Here are four tips that can help e-commerce retailers prepare for a big sales rush and ensure they meet customer expectations and maintain satisfaction.

Loyalty program members want more ways to earn, redeem

February 4, 2025

When it comes to loyalty programs, rewards members want more ways to earn rewards and more ways to redeem rewards. More than half, 76%, want transactional…

The role music plays in retail customer experience: Brand ambassador

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The start of a new year is the perfect time for retailers to assess and re-evaluate customer experience strategies and where music fits into that strategy.

ELC shares insight on latest kiosk and camera display capabilities

Tiffany Tian, from ELC - Shenzhen Electron Technology Co. Ltd, shares insight on the company's newest kiosk display and camera capabilities.

Presented by Shenzhen Electron Technology Co., Ltd

NICE VP talks AI's role in the sales conversion spectrum, eliminating friction points

Tom Yang, vice president, retail at NICE shares insight on the retail customer experience funnel, sales conversions and the role AI can play in eliminating…

Presented by NICE

Consumer love for local retailers on the rise

February 3, 2025

Consumers are increasingly shopping local stores for the connection and trust with retailers. In fact, 71% of customers prefer local retailers even if it meant…

L’Oréal taps IBM on AI model for cosmetic research, innovation

February 3, 2025

L'Oreal is partnering with IBM to leverage IBM's GenAI tech and expertise to discover new insights in cosmetic formation data.

Linnworks CMO talks social media, Amazon's impact, AI in retail

Linnworks CMO Georgia Leybourne shares insight on a range of retail topics, from TikTok and Amazon to the impact of AI, in an interview with Judy Mottl, editor…

Presented by Linnworks

Shoppers big on multitasking while shopping

January 31, 2025

A hefty number of shoppers, 69%, are shopping while also watching a movie, browsing YouTube or scrolling TikTok. In fact, some are doing all multitasking while…

Ricoh VP talks driving personalized experiences in retail

Carl Rysdon, vice president, retail industry, at Ricoh USA Inc. shares insight on how leveraging retail media, specifically in-store retail media, can drive…

Presented by Ricoh USA, Inc.

Hy-Vee stores pull self-checkouts in favor of staffed express lanes

January 31, 2025

Hy-Vee grocery stores in Springfield, Missouri, are removing self-checkout lanes in favor of staffed express lanes with cashiers, according to a Springfield…

Franklin Instore VP on making promotions come alive instore

Peter Hext, vice president, instore experience, at Franklin Instore, shares insight on the company's digital merchandising technologies.

Presented by Franklin Instore

Target stores target of $11K self-checkout scam

January 30, 2025

A suspect in Santa Clara County, California, was arrested for allegedly stealing over $11,000 worth of merchandise from multiple Target stores, according to a…

The soundtrack to sales: How to select in-store music to boost customer satisfaction

by Anton Timashev — Co-Founder and CEO, Wayvee Analytics

Selecting the right in-store music is both an art and science, as it plays a critical role in shaping customer emotions, behaviors, and ultimately, sales.

Kodak Moments debuts Edge Order Station for retail photo departments

January 30, 2025

Kodak Moments, a photo products and services provider, has launched a self-service kiosk called the Edge Order Station, according to a press release. The kiosk…

Target sees growth in holiday sales, makes leadership changes

January 29, 2025

Target's sales during November and December of 2024 grew 2.8% over 2023 and included record-high sales during both Black Friday and Cyber Monday sales periods.

A Closer Look CEO shares insight on making a personal customer connection

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy…

Presented by A Closer Look

Joann files for bankruptcy for a 2nd time

January 29, 2025

Crafts retailer Joann has filed for bankruptcy for the second time within a year and is trying to sell itself off but is not closing any stores at this point.

Leap scores $20M financing to expand store network, enhance retail operations

January 28, 2025

Leap, a platform for physical retail, has received $20 million in financing that will be used to expand its network of store, enhance retail operations and…