News & Media
Cash back marketing drives spend, reveals study
May 12, 2020
Dangling a cash back offer to customers will lead to increased consumer spend, according to a Dosh study conducted by The Center for Generational Kinetics.
read now
80% of U.S. SMBS expect long-term impact from COVID-19
May 12, 2020
A good majority of small business owners expect to be dealing with a long-term impact to the business due to COVID-19.
read now
Albertsons partners with Nuance Communications on engagement effort
May 11, 2020
Albertsons Companies, Inc., a U.S. food and drug retailer, is teaming up with Nuance Communications, Inc., to boost digital support to online grocery customers.
read now
Dutch supermarket deploying electronic shelf label technology
May 11, 2020
Dutch cooperative supermarket chain Plus Retail is tapping Pricer AB, based in Sweden, to deploy a electronic shelf label platform.
read now
Southwest grocer Homeland deploys Toshiba self-checkout solutions
May 11, 2020
Homeland, an Oklahoma City-based grocer serving the Southwest, has begun deploying Toshiba's latest point-of-sale and self-checkout systems, according to a…
read now
4 ways loyalty programs can drive digital engagement
by Brett Narlinger — Senior Vice President, Global Commece, Blackhawk Network
Brett Narlinger, head of global commerce at Blackhawk Network, explains why if retailers aren't leveraging loyalty programs to connect with their hard-won…
read now
Sephora expands payment options
May 8, 2020
Beauty retailer Sephora is expanding its payment options for U.S. customers in a partnership with payments and shopping provider Klarna.
read now
Nordstrom shuttering over a dozen stores
May 8, 2020
High-end retailer Nordstrom plans to permanently close 16 stores of its 116 full-line store locations and the move will likely have a negative impact on mall…
read now
NRF economist: Retail recovery will be gradual, dependent on location
May 8, 2020
Predicting when retail across the U.S. will resume to normal activity is difficult to do as economic recovery will likely be gradual and vary depending on…
read now
Loyalty a leading indicator of J. Crew Chapter 11 filing
by Robert Passikoff — Consultant, Brand Keys
Robert Passikoff, president, Brand Keys, Inc., shares insight on how loyalty, and a declining projectory, can lead to the predicament J. Crew now finds itself…
read now
Gap opening 800 stores by month's end
May 7, 2020
Gap Inc. is sharing its strategic plan to re-open 800 stores by the end of May starting with a small numberr of Texas locations this week.
read now
Fashion retailer boosts inventory, fulfillment with AI
May 7, 2020
Canadian fashion retailer Simons is optimizing its inventory and fulfillment processes with the help of AI and predictive analytics technology from Retalon.
read now
Is retail customer research worth the time during COVID-19 pandemic?
by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies
Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, shares his expertise on how retailers should approach customer research…
read now
Navigating COVID-19: Retailers protecting employees, shoppers
In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…
Presented by HP Inc.
listen now
How the consumer mindset is shifting during COVID-19
by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems
Brian Cluster, director of industry strategy for retail, Stibo Systems, explains how COVID-19-related shelter-in-place orders are prompting consumers to shop…
read now
Big adapting ahead for retailers striving to succeed in post-COVID-19
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…
read now
Lowe's celebrates isolated moms with flower baskets
May 5, 2020
Home improvement and gardening retailer Lowe's is teaming up with Uber and small business growers to provide flower baskets to moms that are sequestered and…
read now
Kroger offers COVID-19 testing for employees
May 5, 2020
Supermarket chain Kroger is expanding access to coronavirus testing for its employees that may be experiencing symptoms of COVID-19.
read now
Payment coalition claims COVID-19 contamination risk from U.S. currency overblown
May 4, 2020
Businesses that refuse to accept cash as a way to lower coronavirus transmission risks are acting contrary to the best available scientific evidence, according…
read now
You got the PPP — so now what?
by Pat Shea — Editor, NetworldMedia
You're approved for a PPP loan, but now what do you need to do once you receive funding?
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
