New car buyers prefer advisers to kiosks

April 24, 2020

New car buyers overwhelmingly prefer dealing with advisers over self-service kiosks when seeking service work, according to a March poll of more than 24,00…

Target extends worker pay enhancements, benefits in response to COVID-19

April 24, 2020

Target is extending its temporary $2 an hour wage increase through May 30, as well as free back-up care and a 30-day paid leave for those 65 and older…

NYC expands contactless pay options for parking kiosks

April 23, 2020

The New York City Department of Transportation wants to discourage cash payments at city parking meters and encourage contactless payment by smartphone…

Global outdoor advertising to reach $54B by 2024

April 23, 2020

The global outdoor advertising market will reach $54.13 billion by 2024, according to a report by ResearchandMarkets. It will also grow at a compound annual…

3 solutions to CARES Act problems

by John Pepper — CEO, Boloco

Boloco CEO John Pepper describes several problems with the CARES act and proposes ways to fix them.

What consumers want: Personalization, attention, great experience

April 22, 2020

Consumers value personalized customer service, attention from a brand and a great retail experience, according to Gladly's 2020 Customer Expectations Report.

Consumers fearful of economic future, reveals COVID-19 impact report

April 22, 2020

A hefty majority of consumers worldwide, 77%, are fearful about the economic future and just over half report incomes are compromised as a result of the…

US Senate approves $484B to shore up COVID-19 aid to businesses, hospitals

April 22, 2020

The U.S. Senate passed a $484 billion Tuesday to provide additional aid for small businesses and hospitals to address the current health and economic crises…

The cost of a queue: How much revenue are you losing to lines?

by Simon Hedaux — Co Founder, ReThink Productivity

Simon Hedaux, founder and CEO of Rethink Productivity, explains that while there are some exceptions most consumers don't like to wait online to purchase or…

Navigating COVID-19: How retailers are stepping up to the challenge

The past months have brought a tsunami of change to retail due to COVID-19. It has shuttered stores, sparked a surge in e-commerce and is driving retailers to…

Presented by HP Inc.

COVID-19 will bring lasting innovation to retail

by Paul Chapuis — CEO, OnQ

Paul Chapuis, CEO, OnQ, takes stock of the current retail environment and shares his insight on how shopper behavior will evolve over time in response to…

COVID-19 pandemic drives e-commerce upward big time

April 21, 2020

The ongoing global COVID-19 pandemic, which has shuttered businesses and forced most to self-isolate, is having a huge impact on e-commerce activity.

Study: Treatment of essential workers impacting consumer shopping decisions

April 21, 2020

A First Insight study reveals 59% of consumers will shop less at an essential retail brand if that brand allows sick employees to work.

Austria lets hardware, home improvement stores open in easing COVID-19 restructions

April 21, 2020

Hardware and home improvement retailers in Austria got the green light this week to reopen for business, about a month after the country ordered all…

Uber rolls out on-demand delivery of packages, medicine in reponse to COVID-19

April 20, 2020

Uber, after weeks of transporting healthcare workers, PPE and meals in response to the COVID-19 pandemic, has launched Uber Direct and Uber Connect, two…

EMV Chip Cards Are Slow To Reach Gas Pumps

Credit and debit cards with EMV chips have been around for five years now, except at gas stations. That's because it is a lot harder to change card readers in…

U-Haul launches mobile self-checkout amid COVID-19

April 20, 2020

U-Haul has launched self-checkout technology, called U-Haul Scan & Go,  at all of its U.S. and Canadian locations.

How field research can help retailers reach untapped sales opportunities

by Chris Hubble — CEO, Bastion db5

Chris Hubble, CEO at Bastion db5, explains how field research can give retailers insights into customer pain points, what they need to solve their problems…

Walmart, Sam's Club workers donning face masks in light of COVID-19

April 20, 2020

In an effort to keep employees and customers safe in light of the ongoing coronavirus pandemic, mega retailer Walmart, and its subsidiary wholesale business…

Experts: It's time to go dark at big supermarket chains given COVID-19 spread

April 20, 2020

As the coronavirus pandemic continues to sicken and kill thousands across the U.S., one union group believes it's time to crack down on behavior in…