Finding the best CX metric for your program

by Howard Lax — Principal Director, CX Consulting, Confirmit

Howard Lax, principal director of customer experience consulting at Confirmit, explains why the best customer experience metric is one that relates to customer…

Lidl expanding big on Long Island

January 7, 2020

Discount grocer Lidl expects to open 24 stores on Long Island this year and the expansion may just be the beginning toward launching 50 locations.

Millennials like the digital receipt approach

January 7, 2020

Nearly every consumer, nine out of 10 polled by Green America, wants a digital receipt as an option.

Survey says consumers want personalized experience

January 7, 2020

Personalization is top of mind for the consumer and retailers need to step up the customer experience effort as a majority of shoppers say brands are not…

Mastercard says holiday e-commerce sales enjoy record surge

January 3, 2020

Mastercard released its SpendingPulse report that said that U.S. retail sales grew 3.4% during the holiday season in 2019, with online sales growing almost…

Meridian debuts showroom, announces kiosk line to celebrate 20th anniversary

January 3, 2020

Meridian is celebrating its 20th anniversary this month by unveiling a renovated self-service solutions showroom, which will enable visitors to the Aberdeen…

How retailers can get a jump start for busy retail seasons in 2020

Rethink Productivity Founder and CEO Simon Hedaux explains why its time to start planning for 2020 and the busy retail seasons ahead.

Implementing alternative payment methods at the pump

It’s clear that consumers want more payment choices. And this extends to paying at the fuel pump. But while merchants, including gas station owners, are keen…

How web-based 3D, AR tools enhance the customer shopping experience

Rob Weaver, chief revenue officer at Vertebrae, shares insight on how 3D and augmented reality shopping tools can prevent returns by boosting confidence that…

Facial recognition to grow 12.5% annually through 2024

January 2, 2020

The facial recognition market is expected to grow at a combined annual growth rate of 12.5% for the forecast period 2019 to 2024, according to Mordor…

Groupee launches bill splitting app for mobile purchase

January 2, 2020

Australian fintech Groupee has launched what it calls the world's first real-time payment app that allows groups to share the cost of a purchase, like a meal…

Self-order kiosk solution integrates with delivery service

January 2, 2020

Aptito has introduced a self-ordering kiosk solution that integrates with food delivery services, according to a press release.

Look Back: Top news of 2019 in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

News abounded in 2019 relating to retail customer experience, from technology innovations and emerging technology players to retail activity on everything from…

Global flat panel market to hit $178B

January 1, 2020

The global flat panel display market is expected to reach $178.4 billion by 2025, according to a report by ResearchandMarkets. During this time, it will grow…

Adams Outdoor taps Vistar Media for programmatic DOOH

December 31, 2019

Adams Outdoor Advertising, an OOH media supplier, has partnered with Vistar Media to integrate programmatic technology into AOA's nearly 300 digital billboards…

Look Back: Top customer experience articles of 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…

Mastercard, Payrailz partner on real-time bill payment pilot

December 30, 2019

Payrailz, a digital payments firm that provides solutions to banks and credit unions, has launched a real-time bill payment pilot with Mastercard to support…

Ombori completes pilot of virtual assistant tech in Madrid airport

December 30, 2019

Ombori Apps AB, an interactive technology provider, has completed a test of its Store Assistant solution for Dufry AG, a travel retailer, at the Madrid-Barajas…

Improved technology will drive facial recognition adoption

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The use of facial recognition for customer identification has been controversial due to concerns about privacy and accuracy, but a panel of experts at the…

Klarna teams up with Khloe Kardashian's Great American on payments

December 27, 2019

Klarna Bank AB announced a partnership with Good American, the inclusive fashion brand from Khloe Kardashian and Emma Grede, which will use Klarna as an…