Palmer Digital Group introduces EV charging kiosk

November 22, 2019

Palmer Digital Group has introduced its PDG EVTOWER electric car charging kiosk designed for QSRs, retail, theaters, casinos, grocery stores, hotels, municipal…

Paidy offers Buy Now, Pay Later financing for Amazon purchases in Japan

November 22, 2019

Paidy Inc., a Japan-based firm that offers installment financing for e-commerce transactions, announced an agreement to its Buy Now, Pay Later service on…

Advice for retailers: Be good, do good!

by Janet Hawkins — CEO & Founder, Opterus Inc

Janet Hawkins, Opterus president and CEO, shares insight on how it is becoming more evident that modern consumers are looking for retailers and brands that are…

Manhattan’s biggest retail store opens its doors

November 22, 2019

Nordstrom, at 225 W. 57th St. in Manhattan, New York is welcoming holiday shoppers and owns the title of the biggest freestanding store in the borough. The…

Shipping speed big consumer focus

November 22, 2019

Consumers not only want free shipping, they're expecting faster shipping than ever — especially during the holiday season. That's a prime finding from the…

Kount debuts service to catch criminal and 'friendly' cyber fraud

November 22, 2019

Kount, a Boise, Idaho-based cybersecurity firm, is launching what it calls the industry's first comprehensive service that protects digital companies against…

Consumers shopping earlier, physical retailers top favorite

November 22, 2019

Not only are consumers shopping earlier this year — well before Thanksgiving thanks to retailers launching holiday sales as Halloween hit — they're very likely…

Why the in-store shopping experience is irreplaceable

There’s no denying the shopping experience has truly transformed over time. However, it’s important to appreciate that the in-store shopping experience is…

Presented by RetailCustomerExperience.com

How digital marketers can drive CX in the mobile-first era

Maria Marinina, digital marketing manager, Iflexion, explains why moving on to mobile-centric CX is a priority and the next logical step.

Survey: There is a digital disconnect happening in retail

November 21, 2019

While nearly every retailer (95%) realizes the important of evaluating the user experience, and how it impacts business outcome, a good number (60%) are…

Disneyland to debut kiosk for paperless ride passes

November 21, 2019

Disneyland will introduce a FastPass touchscreen kiosk for three Tomorrowland rides to provide visitors paperless reservations tied to its mobile app…

Nike chief stepping down in new year

November 21, 2019

Nike CEO Mark Parker will step down in January and be replaced by former eBay CEO John Donahoe. The news comes on the heels of Under Armour CEO Kevin Plank…

3 lessons on better utilizing digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

There are many moving parts with digital signage, and consistently managing and maintaining those parts can be a major hassle. Luckily, multiple stories on…

Augmenting the retail customer experience

Taras Kovalchuk, XR practice leader at SoftServe, explains why as retailers seek the means to become truly omnichannel, AR can enhance the customer experience…

Online holiday spend will hit all-time high, claims Adobe Analytics

November 20, 2019

Online consumer spending will hit $143.7 billion this holiday season, a 14.1% increase compared to Novemer and December of 2018. And, for the first time, each…

Study: There's a disconnect between retail, IoT value

November 20, 2019

While more retailers understand the value in IoT technology, just half know how it will impact operations in the next three years. That, according to a Retail…

Consumer adoption of apparel rental services remains low, claims survey

November 20, 2019

While there are more apparel rental options for consumers, actual consumer adoption is lagging, according to a CGS 2019 Future of Fashion & Retail Consumer…

How retailers can fine tune the click-and-collect experience for shoppers

While much has been written about brick-and-mortar retailers’ continuing fight for market share with online competitors, data on continually evolving consumer…

Presented by RetailCustomerExperience.com

How retailers can improve customer service

RJ Horsley, president, SpotOn Transact, offers insight on why customer service can't be limited to simply having well-trained, friendly staff anymore. Rather…

Reasons why Black Friday is a turnoff for consumers

November 19, 2019

A Genesys study reveals that while more consumers intent to shop in physical stores this upcoming Black Friday, the number of those avoiding shopping on the…