Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers

Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…

Kate Spade arrives in capital city in India

January 9, 2025

Kate Spade New York has launched a store at the Phoenix Mall of Asia in Bengaluru, the capital of India's southern Karnataka state.

Optimize customer experience with service level objectives for reliable e-commerce

by Dan Ruby — VP of Marketing, Nobl9

By implementing SLOs, e-commerce retailers can become more customer-focused and proactive in reliability management efforts.

NBA Detroit Pistons tap AI for immersive virtual fan experience

January 9, 2025

The Detroit Pistons, an NBA team, is offering fans a unique experience way off the basketball court.

How Philips New Interactive Boutique is Changing Retail at MediaMarkt Hamburg

Versuni implements interactive store concept at MediaMarkt Hamburg. Customers enjoy a seamless omni-channel experience through multitouch tablets and…

Grocery chain taps Upside to boost loyalty with shoppers

January 8, 2025

Roberts Company Inc., a grocery chain operating Corner Market and Grocery Depot stores in the Jackson/Hattiesburg area of Mississippi, is partnering with…

Benuta taps Constructor platform to drive personalization strategy

January 8, 2025

Europe's largest online rug store, Benuta, has deployed Constructor's e-commerce search and product discovery platform to personalize and enhance the online…

Why voice interaction is the future of self-service

by Daniel Brown — Editor, Networld Media Group

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

Why emotions matter in retail customer journeys

by Renee Ellis — Senior Consultant, Cella by Randstad Digital

By understanding consumers' emotional triggers, retailers can better design customer journeys that address concerns, ultimately fostering stronger, more…

Speedy Stop revolutionizes in-store tech with NCR Voyix

January 7, 2025

Convenience chain Speedy Stop has revolutionized its in-store technology infrastructure by partnering with NCR Voyix, a digital commerce solutions provider.

Many consumers not aware of AI is in play during online shopping

January 7, 2025

Well more than half of consumers, 71%, don't realize they are encountering AI technology during an online shopping experience despite the fact most had…

Most consumers will jump to another retailer when inventory is out of stock

January 6, 2025

Two-thirds of consumers will log off an e-commerce retail site or leave a physical retail store when an item they want to buy is out of stock.

Hallmark gets more personal with greeting card strategy

January 6, 2025

Hallmark has launched Gift Card Greetings, featuring a physical card with a digital gift card for a more personalized gifting experience.

Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…

Toys R Us heading to Latin-America, Caribbean

January 3, 2025

The Toys R Us and Babies R Us brands will be arriving in the Latin-America and Caribbean region in 2025.

Dollar Shave Club teams with Kodif for improved customer support

January 3, 2025

Dollar Shave Club has teamed with CX automation provider Kodif and is leveraging Kodif's customer support automation platform to improve customer support.

Consumers have limited patience when it comes to e-commerce snafus

January 2, 2025

Consumers are becoming increasingly intolerant of poor shopping experiences with more than half, 63%, abandoning an online shopping cart after two purchase…

Consumer spending solid this holiday season

January 2, 2025

Retail sales in the U.S., not including automotive sales, increased 3.8% between November 1 and Dec. 24 compared to the same time frame in 2023.

Star Micronics Introduces the CD5 Max Series: High-Cash Volume Cash Drawers

The CD5 Max Series cash drawers feature four versatile models that cater to diverse, high-cash volume retail and hospitality environments, combining…