10 tips for using messaging apps in customer care

Julien Rio, head of marketing at Dimelo, a RingCentral company, shares insight on why messaging apps can be hugely advantageous for digital customer engagement…

Amazon ownership boosting Whole Foods customer experience

June 24, 2019

Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…

Best Buy puts exercise equipment on its shelves

June 24, 2019

Electronics retailer, Best Buy, is now selling exercise bikes, rowing machines and treadmills.

Walmart launches yet another delivery offering

June 24, 2019

Walmart Inc. is piloting "Delivery Unlimited," a grocery subscription service consumers can sign up for monthly ($12.95) or on a yearly ($98) basis.

Creating an experience beyond shopping

Roger Bannister, business development director at Timico, explains why retailers and brands, whether physical or online, must create an experience that goes…

Inewvation deploys digital signage for retailer at Jewel Changi Airport

June 21, 2019

Inewvation International has deployed 2.6-millimeter pitch Slim Series displays for the retail brand Mango at Jewel Changi Airport in Singapore, according to a…

For high-velocity retail business, mind the data gap

Jason English, principal analyst and CMO, Intellyx, maps out why overcoming retail data gaps in real time, at cloud scale, will become critical to business…

What global consumers really, really want

June 20, 2019

Customers want a personalized and convenient consumer experience, according to a Verizon study conducted by Longitude that examined what consumers really want…

Study: Emotion a critical aspect in customer decision-making

June 20, 2019

What and how a customer is feeling is important for brands that are striving to influence purchase decision and boost brand loyalty.

New York proposing law to protect consumers against data breaches

June 20, 2019

New York state legislators have approved a data protection bill, called the SHIELD Act, that would boost disclosure requirements and strengthen consumer…

Target chief apologizes for cash register crash issues

June 19, 2019

Target CEO Brian Cornell apologized to customers Wednesday about the cash register and credit card processing snafus of the past weekend, which shuttered…

Perch teams with Vodafone on retail digital experiences

June 19, 2019

Perch, a provider of physical and digital displays for retail marketing, is teaming up with Vodafone Business to provide digital experiences in stores via IoT…

Poshmark debuts home décor in-app marketplace

June 19, 2019

Social commerce platform Poshmark has launched Home Market, an in-app marketplace for buying, selling and engaging when it comes to home décor.

Walmart pilots fast lane check-out system

June 19, 2019

Walmart is reportedly piloting a fast lane check-out strategy at a Canadian store.

Neiman Marcus embraces Alipay for luxury customers

June 18, 2019

In a quest to provide more payment options, specifically for international shoppers, the Neiman Marcus Group is deploying Alipay across its Neiman Marcus…

Cashierless stores? The jury's still out but self-service is coming despite challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists at the Interactive Customer Experience Summit agreed cashierless technology has a role to play in retail, but it will not remove the human element.

Campaign thinking no longer cuts it: Real-time marketing takes over in 2019

Kitewheel President Mark Smith offers insight on why retailers must make sure that every customer interaction makes sense given the larger context of that…

Target cash register issue may be a $50M loss

June 18, 2019

The two-day cash register glitch at Target stores this past weekend may end up costing the retailer about $50 million in lost sales.

Albertsons Companies deploys Toshiba’s self-checkout systems

June 18, 2019

Albertsons Companies is deploying Toshiba's self-checkout systems to reduce wait time, enable faster payment, improve operational throughput and reduce…

Visually impaired man charged with stealing from Walmart blames self-checkout kiosk

June 18, 2019

A judge has denied a motion to dismiss charges against a visually impaired man accused of concealing products during transactions at a self-checkout kiosk at a…