Twinset attains 54% increase in ad performance with Tealium

December 18, 2024

Fashion retailer Twinset is seeing big gains from deploying Tealium's customer data platform and partner ecosystem.

How Philips New Interactive Boutique is Changing Retail at MediaMarkt Hamburg

Versuni implements interactive store concept at MediaMarkt Hamburg. Customers enjoy a seamless omni-channel experience through multitouch tablets and…

Lowe’s 2025 goals driven by AI platform strategy

December 17, 2024

Lowe's Companies Inc. has mapped out goals for growth and productivity initiatives and topping the list is driving a best-in-class omnichannel experience and…

Physical store growth, innovative tech top most-read news in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The past year has been a busy one when it comes to retail strategies and innovations as well as customer experience approaches. Here's a rundown of top news…

Why retail AI success depends on great data

by Duane Barnes — President, RapidScale

To get tech projects back on track in the new year, especially if they're incorporating AI, it’s critical to adopt and implement six key data strategies to…

Brookshire Brothers grocery taps Birdzi to get personal with shoppers

December 17, 2024

Brookshire Brothers, an employee-owned regional grocery chain based in Texas, is deploying customer intelligence and engagement technology from Birdzi to…

Samsung, SoundHound AI among 2024 Automation and Self Service award winners

by Sandra Carpenter — Editor, Networld Media Group

The Self-Service Innovation Summit announced the winners of its fifth annual Automation & Self-Service Awards on Dec. 10, recognizing the most innovative…

Delta agent ups customer experience with seat change

December 16, 2024

A Delta Airlines agent is being praised for making unrequested seat changes to enhance the flight experience for travelers.

Flexibility top benefit for hourly retail workers

December 16, 2024

Flexibility is top of mind when it comes to hourly retail workers and whom they chose to work for.

Etsy names new leaders, adds leadership role

December 13, 2024

Etsy, Inc. has made several leadership changes, including naming Kruti Patel Goyal to the newly-created role of president and chief growth officer.

True Religion reboots loyalty program

December 13, 2024

True Religion has refreshed its loyalty program and added ominichannel capabilities, expanded rewards and faster rewards redemption.

Stop & Shop expands digital access with in-store kiosks

December 12, 2024

Stop & Shop, a New England regional grocery retailer, is bridging the digital divide for customers by introducing Savings Station kiosks across its 350…

David's Bridal taps DoorDash for on-demand delivery

December 12, 2024

David's Bridal is partnering with DoorDash to provide on-demand delivery of its dresses, shoes and accessories.

NRF: It’s going to be a successful retail holiday season

December 12, 2024

Strong results during the third quarter and continued growth in key economic data since have set the stage for a solid holiday season, according to National…

Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

Driving engagement with everyday value: Role of car rentals in modern retail membership programs

by Aleksander Kaczmarek — VP of Loyalty Partnerships, CarTrawler

Keeping members consistently engaged and capturing long-term loyalty that translates to increased sales and customer lifetime value is a perennial challenge.

Foodstuffs teams with Lobyco on loyalty program initiative

December 11, 2024

Foodstuffs, New Zealand's largest grocery retailer, is partnering with Lobyco to launch an in-house, reward and currency-based loyalty program at all its New…

Tulip acquires Humankind e-commerce clienteling solution

December 11, 2024

Tulip, which provides integrated clienteling and POS solutions, has acquired Humankind, an e-commerce clienteling solution provider.

Consumers embracing AI with some caveats

December 10, 2024

While consumers are increasingly embracing GenAI, they remained concerned about consumer privacy and security.

Maximizing customer loyalty through owned channels

by Keri McGhee — Chief Marketing Officer, Attentive

In today’s marketing era, loyalty programs aren’t a one-size-fits-all approach. Investing in owned channels is the most effective way to achieve continued…