Volvo taps ClearOne for New York store digital signage

April 10, 2019

ClearOne recently installed its VIEW pro-IP based video delivery solution to digital signage at Volvo's flagship location in Manhattan. The solution uses a…

Neiman Marcus connects stylists, customers via Instagram

April 10, 2019

Neiman Marcus is tapping Salesfloor's SocialShop feature that allows sales associates to share Instagram posts with customers, and then lets customers purchase…

Are social networks primed to be the next omnichannel frontier? Yes, no, maybe

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.

3 ways IoT is impacting retail

Chris Koeneman, senior vice president of strategy at Tangoe Managed Mobility Services, explains why retailers don't need to wait to uncover IoT's business…

Parking kiosk confuses users; lawmakers want to replace it

April 9, 2019

Lawmakers in Keene, New Hampshire, are considering removing a parking kiosk after merchants complained that residents are having problems using it, costing…

How to create a customer experience that keeps bringing people back

Joe Schultz, vice president of sales at Harbor Retail, offers up four specific elements retailers need to consider and assess in defining the all-important…

Fast checkout top of mind for grocery consumers

April 8, 2019

When it comes to the retail grocery experience, consumers want a fast checkout and many believe grocers haven't moved into the modern age and need to do more…

Consumers expect personalization, reveals report

April 8, 2019

More than half, 63 percent, of consumers expect personalization as a standard of service and believe they are recognized as an individual when sent special…

Animal Supply launches fulfillment, delivery for independent pet retailers

April 8, 2019

Animal Supply Co., an Irving, Texas-based pet food distributor, has launched the Animal Supply Connect platform, which offers digital e-commerce fulfillment…

Kagan: Tech titans in retail and why it's time to make shopping fun

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why every retailer should be noticing what some big tech titans are doing with retail and re-think and improve the experience for shoppers.

Too many choices blocking purchase activity, reveals report

April 5, 2019

Digital consumers are being provided too many product options and the overload is stopping 46% from completing a purchase.

AI spend to hit $35.8B this year led by retail industry

April 5, 2019

Worldwide spend on artificial intelligence systems will hit $35.8 billion this year, reflecting a 44% jump over 2018 spend, according to an IDC report.

Moltin launches self-checkout tech for retail, pop-up events

April 5, 2019

Moltin, a digital commerce developer, is debuting a self-checkout technology that will allow retailers to operate their own 'Amazon Go' environment at pop-up…

Retail closing, cashierless, Target strategy top most-read list in March

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…

How retailers can take advantage of an economic slowdown

by Tom Schoen — President, BTM Global

BTM Global CEO Tom Schoen explains why an economic slowdown isn't always a bad thing. In fact it offers time to look at solutions or changes that make your…

Hughes Named "Top Performer" in 2019 SD-WAN Customer Success Report

FeaturedCustomers platform recognizes outstanding customer satisfaction with HughesON Managed SD-WAN

Carnival Cruise launches artsy, crafty guest experience

April 4, 2019

Those who may tire of scenic views on Carnival Cruise Line excursions now have another experience to try as the cruise operator is partnering with arts and…

Amazon curates special e-storefront for Coachella festival

April 4, 2019

Those heading to the 2019 Coachella Valley Music and Arts Festival have a special curated shopping site to get all the items they may need for the event…

Grocery chain denies it's home to a ghostly customer experience

April 4, 2019

Market Basket, a supermarket chain in Massachusetts, is denying there's a ghost roaming the aisles of its Wilmington store.

Retail isn't dead. It's changing

Kiran Smith, CEO of Arnold, shares insight on while some signs may indicate retail is on the decline, it's not at all. Consumer preferences are changing, but…