Family Dollar closing nearly 400 stores this year

March 13, 2019

Discount retailer Family Dollar will shutter 390 stores this year as it faces pressure from an activist investor.

Millennials not as loyal as some may think, claims report

March 13, 2019

Millennials in the U.S. and U.K. are not as loyal to retail brands as retailers may think. In fact nearly half, 45 percent, acknowledge they're less loyal to…

Sam's Club, 7-Eleven push forward with cashierless stores

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives from Sam's Club and 7-Eleven offer insight on their progress with self-checkout initiatives and how the innovative technologies are a boon for both…

How to turn an angry customer into a loyal one

Sarah Simon, senior director, customer experience consulting at Confirmit, explains that while a CX program is a valuable component of a business' long-term…

Farmstead expanding refill/save program

March 12, 2019

In response to customer response, online grocer Farmstead is expanding its refill and save program by adding hundreds of items.

Gift cards spurring more spend in UK

March 12, 2019

A First Data study reveals gift card use in the U.K. is prompting 74 percent of consumers to spend more than the card value (an average of $54) and that…

How to deliver a customer experience that is second to none

Jim Perry, director, performance management practice at Infor, provides insight on a customer-centric company culture and why it requires a work environment…

Ohio Kroger Marketplaces welcome pizza outlet

March 11, 2019

The 27-unit Rapid Fired Pizza chain has partnered with The Kroger Co. to put pizza outlets in Ohio Kroger Marketplaces, a news release said. The grocery…

Kohl's partnering with Planet Fitness

March 11, 2019

Kohl's is teaming up with Planet Fitness with the gym brand opening locations next to the retailer's stores.

Business enterprises slacking on mobile security, claims study

March 11, 2019

The latest Verizon Mobile Security Index reveals that nearly half, 48 percent, of enterprises are sacrificing security in order "to get the job done."

Top February reads: Walmart, psychology, visual analytics draw readers interest

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…

How to eliminate retail delivery anxiety

John Nadvornik, vice president of product management at GrandCanals, explains how removing delivery anxiety, the largest obstacle to converting orders, results…

Shoppers spending more in physical store than online, claims study

March 8, 2019

Men and women are spending "significantly" more in retail brick-and-mortar stores than online during a typical shopping visit, according to a First Insight…

Toy retailer taps Deneva for digital signage

March 8, 2019

Toy Planet, a toy store chain based in Spain, has partnered with Deneva to deploy digital signage at its locations. Deneva deployed 400 system-on-a-chip…

Amazon shuttering pop-ups come April

March 7, 2019

Amazon is planning to close all its 87 pop-up locations starting in April.

How digital signage software delivers a personalized customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The modern customer can pull up information instantly on their phones, and retailers and other businesses have struggled to compete for customer's attention.

Best practices, fundamentals for understanding the audience when it comes to digital signage

by Egor Belenkov — CEO, Kitcast

Egor Belenkov, founder and CEO at Kitcast, shares insight on why engaging your customers in digital signage is now easier than ever. But retailers need to ask…

Accenture buys up ?What If!

March 7, 2019

As part of its strategy to help clients reinvent and take an experimentation-focused approach, Accenture is acquiring ?What If!, a U.K.-based innovation firm.

South Korean food delivery app aims to tap robots

March 7, 2019

The biggest food delivery app in South Korea plans to incorporate robots into its strategy.

Target launches premium wine line, lifestyle collection

March 7, 2019

Target is launching yet another wine-related initiative, a premium wine brand boasting bottles under $10.