Consumers want more accessible reward redemption options, reveals study

January 28, 2019

Today's consumers don't want to wait until they hit the $100 mark in order to get a loyalty reward, and prefer to redeem loyalty points at least once a year…

Kustomer raises $35M for expansion plans

January 28, 2019

Customer management platform, Kustomer, has raised $35 million in funding, led by Battery Ventures, for expanding into the enterprise market.

NEXCOM Partners with Microsoft to Debut Smart Facial Access and Self-Service Solutions

NEXCOM has successfully debuted its smart facial-access and self-service solutions. It combines its own AI analytics engine products with Microsoft Face API…

Social media customer care best when humans and bots are at play

Tara Jones, business consultant, Allant Group, offers up five considerations for a mindfully sound social care strategy to help retailers enhance the customer…

How visual analytics is helping Chick-fil-A serve up more chicken, meet customer needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Chick-fil-A is using Tableau’s interactive data visualization technology to make better, faster decisions that will lead to increased revenue and higher…

Stanley Security debuts retail reporting, video surveillance for loss prevention needs

January 25, 2019

Stanley Security is launching Trends, an exception-based reporting and video surveillance for retail organizations aiming to reduce retail shrinkage, boost…

Amazon Scout is latest self-driving delivery approach

January 25, 2019

Amazon is piloting an electric self-driving delivery service, called Scout, that can traverse sidewalks to drop off packages.

Retailers and Big Data: How analyzing data can help meet consumer shopper demands

Brahmajeet Desai, director of marketing, Kyvos Insights Inc., offers insight on why creating exceptional shopping experiences is now expected of stores and how…

Autonomous stores coming fast, but is Amazon Go on first?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In many people's eyes, one of the most disruptive retail developments has been the late 2016 launch of Amazon Go, but some observers have questioned its…

Partteam & OEMKiosks debut smart city kiosk with telephone booth design

January 24, 2019

Partteam & OEMKiosks, a Portugal based kiosk manufacturer, has introduced NOMYU CityLink, an interactive kiosk designed to look like a traditional…

Omni-digital vs omnichannel: What is the difference?

Julien Rio, head of marketing at Dimelo, examines why the concept of the omni-digital, often overshadowed by the omnichannel, still need to gain acceptance in…

Chipotle VP chats digital strategy

Nicole West, Chipotle VP Digital Strategy and Product, discusses how seriously the chain takes real-time engagement with its customers and what types of…

Global AI market to hit $3 trillion by 2024

January 23, 2019

The global artificial intelligence market is anticipated to be worth $3,061.35 billion by the end of 2024, while the combined annual growth rate is projected…

Mvix welcomes Google Analytics, other data sources to signage software

January 23, 2019

Mvix has integrated more than 150 business data sources to its digital signage software through a portal. This portal includes data sources like Salesforce…

Target debuts mobile payment, contactless card options

January 22, 2019

Personalization reforms retail industry: Maximizing in-store digital experiences

by Ricardo Belmar — Sr Director, Global Enterprise Marketing, Infovista

Ricardo Belmar, InfoVista senior director, global enterprise marketing, maps out why retail IT teams must have needed data and insight to keep digital in-store…

C-store chain to launch AiFi checkout-free technology

January 22, 2019

Zabka, a chain of convenience stores operating more than 5,400 sales points throughout Poland, will introduce stores featuring AiFi's artificial intelligence…

Ingenico debuts AI-based payment chatbot enabled by IBM Watson

January 22, 2019

Ingenico Group launched a messaging chatbot that uses artificial intelligence from IBM Watson to help merchants conduct payment transactions with customers…

NRF Big Show Report: Kroger, Starbucks and the journey to intelligent retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Starbucks and Kroger are striving to develop intelligent retail operations to meet their unique customer base expectations and have way more in common than…

Stop & Shop preps driverless cars for Boston delivery

January 21, 2019

Stop & Shop will launch a number of driverless groceries in the Greater Boston area starting this spring.