Retail kiosk outlook: 2019 expected to surpass 2018

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk industry observers are upbeat for 2019 as retailers are recognizing the need for in-store technology to assist their overburdened sales associates, a…

Coming down from a service high

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for…

Confirmit leader joins Rutgers CX program board

January 3, 2019

Shelly Chandler, vice president of customer experience consulting at Confirmit, has joined the leadership board for Rutgers University Customer Experience…

Lord & Taylor shutters NY flagship

January 3, 2019

The Lord & Taylor flagship in New York has closed its doors.

Juniper predicts $130B in card-not-present retail fraud

January 2, 2019

Experts share 2019 retail customer experience predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to…

Columbus launches free Wi-Fi via interactive kiosk

January 1, 2019

Experience Columbus, in partnership with the city and other organizations, has announced the city's first interactive kiosk available to the public, offering…

10 most read Retail Customer Experience news stories of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As we welcome 2019 here's a chance to make sure you are caught up on the top news in retail customer experience over the past 12 months.

Retail spend increases 5.1 percent Thanksgiving through Christmas

December 31, 2018

Thanksgiving-through-Christmas spending jumped 5.1 percent this year, exceeding $850 billion, marking the strongest growth in the last six years, according to…

NexTech AR Solutions integrates Watson machine learning for e-commerce

December 31, 2018

NexTech AR Solutions is integrating IBM Watson's machine learning algorithms into its patent pending web enabled augmented reality platform as it builds an…

How self-serve kiosks are helping cash-paying utility customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Alabama Power Company recognized the need to make payments easier for its cash-paying customers. Self-serve kiosks have proven helpful, and automatic payments…

How to empower your team to transform the customer experience

Author Adam Fridman,founder/president, ProHabits.com, explains how employee engagement provides many benefits but the most vital for retailers is its capacity…

10 most read Retail Customer Experience articles of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As 2018 ends and 2019 arrives here's a great opportunity to make sure you didn't miss the top 10 most popular articles on Retail Customer Experience in 2018.

Retail workforce absence hinders employee engagement, claims report

December 28, 2018

Rampant unplanned retail store associate absence is detrimental to employee engagement, staff productivity, team morale and management stress, according to a…

Survey: Over one-third of retailers not collecting customer data

December 28, 2018

While online holiday shopping is robust this year — given a projected 22 percent spike compared to last year — 36 percent of retailers aren't collecting…

10 most read Retail Customer Experience blogs of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure…

Frictionless shopping 2.0: How its definition has evolved and what it means for brands

Sheryl McKenzie, vice president, products & capabilities, Alliance Data card services business, writes retailers are living in the era of frictionless 2.0…

Report: Retailers gearing up to meet customer needs

December 27, 2018

Many retailers, about 50 percent, aim to improve systems and processes over the next three years to better meet consumer needs and expectations, as well as…

Amazon Digital Day promises big post-holiday deals

December 27, 2018

Amazon isn't done with holiday shoppers once Christmas arrives as it's gearing up for its third annual Digital Day event taking place Dec. 28.

Lacrosse retailer taps Enhanced Retail Solutions for deeper sales, inventory perspective

December 26, 2018

Universal Lacrosse Company is working with Enhanced Retail Solutions to gain a deeper view at sales and inventory across its retail locations.