Holiday surge: 3 reasons why maps bills might double for retailers

Retailers can expect nearly a 20% increase in online traffic during the holiday season. While increases like this can lead to more revenue, financial gains can…

Batteries Plus surpasses milestones in franchise, commercial growth

November 27, 2024

Batteries Plus achieved a 23.7% year-over-year increase in total systemwide commercial sales for October and franchise commercial sales grew by 24.4%, setting…

Ex Macys EVP talks retail trends, value of sustainability

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., talks with…

How are returns management trends impacting customer experience?

by Rich Pirrotta — Executive Vice President, Americas, ReBound

Shifting customer expectations have played a major role in reshaping returns management. Online shoppers expect convenient, hassle-free return options and…

Kohl’s chief leaving, Michael’s CEO taking role

November 27, 2024

Kohl's CEO Tom Kingsbury will step down from his role come Jan. 15, 2025 and Ashley Buchanan, currently Michael's CEO, will take his place.

Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…

Fashion retailer Goddiva unveils AI-powered digital dressing room

November 26, 2024

Goddiva, a fashion retailer, has teamed with Zyler, an AI-powered virtual try-on technology provider, to launch an AI-driven digital dressing room.

Navigating the evolving retail landscape: Meeting consumer expectations

by Jason Ten-Pow — CEO, OnrCX - BespokeCX - OnResearch

To remain competitive, retailers must provide a smooth omnichannel experience, allowing customers to transition effortlessly between websites, apps, and…

Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

Bealls taps Legion Technologies to boost retail employee experience

November 25, 2024

Bealls Inc. is deploying Legion Technologies' AI-driven platform to modernize the retail store associate experience and optimize its labor operations.

Gen Z leading the pay later movement

November 25, 2024

Gen Z is the leading cohort to prioritize using pay later options when it comes to personal purchases, entertainment and dining out this holiday season and 35…

Marks & Spencer expands services contract with Diebold Nixdorf

November 22, 2024

Marks & Spencer, one of the largest retailers in the U.K., has renewed and increased the scope of its services contract with Diebold Nixdorf.

Why customer messaging is the gift of the holiday season for retailers

by John Kim — Co-Founder and CEO, Sendbird

Personalized and owned communications makes the shopping experience not just transactional but a relationship-building exercise between brand and consumer.

Free Forethought webinar offers invaluable insight for retail's busiest sale season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free Forethought webinar offers needed knowledge and expert tips to help retailers make sure the holiday sales season is a successful one.

Gen Z loves AI-powered service but still sees need for human interaction

November 22, 2024

Over half, 60%, of Gen Z consumers love the speed and convenience of AI-powered customer service but still wants human interaction when it comes to handling…

Most consumers will be shopping Cyber Weekend

November 21, 2024

Well more than half of consumers, 73%, plan to shop Cyber Weekend and 63% plan to purchase holiday gifts during the holiday sales event.

Maximize return on ad spend with smart channel diversification

by Elery Pfeffer — CEO & Founder, Nift Networks

As the marketing landscape evolves, those willing to explore new channels will reap substantial rewards.

Frank Mayer and Associates nominated for 2025 Vendors in Partnership Award

November 21, 2024

Frank Mayer and Associates, Inc. has been nominated as a 2025 Vendors in Partnership Awards recipient. The nomination celebrates the company's commitment to…

US shoppers not too confident about Black Friday supposed lower prices

November 20, 2024

American consumers are skeptical when it comes to retailers' discounting claims this Black Friday, according to an Attest report that polled 2,000 U.S.

Fleet Feet teams with Progress Retail to drive employee engagement

November 20, 2024

Fleet Feet, a specialty running retailer, has teamed up with Progress Retail, an operations and learning platform, to drive greater employee engagement and…