Americans increasingly want stores closed on Thanksgiving

November 12, 2018

A survey reveals close to 50 percent of American consumers are in favor of retailers closing on Thanksgiving and will not be shopping on the holiday before…

Don't wreck the halls: Tips for staying true to brand values in curating seasonal playlists

Danny Turner, global senior vice president, creative programming at Mood Media, offers up insight and tips on how music in the retail customer experience…

How mixed reality can help the brick-and-mortar keep up with Amazon

Mark Hardy, CEO of InContext, explains how a mixed reality strategy can help retailers boost shopper engagement and optimize the customer experience.

Digital Signage in Retail Affects Your Customer Retention Metrics More Than You Think

by Egor Belenkov — CEO, Kitcast

Digital retail signage is making it to the top of the most fascinating tools for interaction with your clients. Here are the fundamentals you need to know to…

Shopgate joins Magento partner program

November 9, 2018

Mobile commerce platform Shopgate Inc. is a select partner under the Magento Technology Partner Program, allowing Magento merchants to expand mobile and…

Adobe expects record $124B in online shopping due to mobile ordering

November 9, 2018

Adobe is forecasting a surge in holiday shopping, with online sales rising 14.8 percent to $124 billion in U.S., this season with a record Cyber Monday in the…

4 tips for a successful holiday mobile app strategy

Casey Gannon, vice president of marketing at Shopgate, explains that as online shopping gets bigger than ever it's necessary for retailers to have a mobile…

Detroit district court hops on DivDat no-fee payment kiosk network

November 8, 2018

The DivDat Kiosk Network has added the 36th District Court in Detroit to its no-fee kiosk network. Individuals can now pay fees and fines owed to the court on…

Kroger testing driverless delivery

November 8, 2018

Supermarket chain, Kroger is piloting automated grocery delivery at a Fry's Food and Drug Store in Scottsdale, Arizona.

Instacart expands mobile app grocery pickup, delivery

November 7, 2018

Instacart is expanding its mobile app Instacart Pickup grocery pickup and delivery service to retailers nationwide, according to a company release.

Target marks a milestone with new store

November 7, 2018

Target's first store in Vermont marks a milestone in the retailer's history as it now serves all 50 states.

Intelligent enterprises are on the rise

November 7, 2018

Intelligent enterprises, defined as those connecting the physical and digital environment, have doubled in just one year.

Walmart.com expands shipping, simplifies item return

November 7, 2018

Walmart's e-commerce site now boasts more third-party products available via two-day shipping (on orders over $35), while the brand is launching the ability to…

Emerging tech, bad customer service, omnichannel top reads in October

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers were interested in a wide variety of CX issues in October, from why the store is still a winning strategy to embracing…

The key to holiday success? Inventory flexibility

Eric Lamphier, senior director of product management, Manhattan Associates, maps out why preparing for the tremendous spike in demand, that comes with the…

Lowe's hires on Target leader for digital strategy

November 6, 2018

Seemantini Godbole will be the new CIO at Lowe's come Nov. 12.

Banks banking on Garmin contactless pay feature

November 6, 2018

Several top European banks, including KBC Bank and Insurance in Belgium, Rabobank and ABN Amro in the Netherlands and BNL Gruppo BNP in Italy, will begin…

Target debuts holiday deals early, mobile checkout

November 6, 2018

Target has kicked off its Black Friday sales, offering select deals nearly one month early.

7-Eleven pilots mobile payment app

November 5, 2018

Convenience store giant 7-Eleven is testing a mobile app called Scan & Pay that allows customers to skip the line and pay for purchases with the 7-Eleven…

Why retail success requires boosting operational efficiency

Nick East, Zynstra CEO, explains why retailers can no longer afford to have in-store IT systems be a drag on customer experience, especially when there are…