4 tips for a successful holiday mobile app strategy

Casey Gannon, vice president of marketing at Shopgate, explains that as online shopping gets bigger than ever it's necessary for retailers to have a mobile…

Detroit district court hops on DivDat no-fee payment kiosk network

November 8, 2018

The DivDat Kiosk Network has added the 36th District Court in Detroit to its no-fee kiosk network. Individuals can now pay fees and fines owed to the court on…

Kroger testing driverless delivery

November 8, 2018

Supermarket chain, Kroger is piloting automated grocery delivery at a Fry's Food and Drug Store in Scottsdale, Arizona.

Instacart expands mobile app grocery pickup, delivery

November 7, 2018

Instacart is expanding its mobile app Instacart Pickup grocery pickup and delivery service to retailers nationwide, according to a company release.

Target marks a milestone with new store

November 7, 2018

Target's first store in Vermont marks a milestone in the retailer's history as it now serves all 50 states.

Intelligent enterprises are on the rise

November 7, 2018

Intelligent enterprises, defined as those connecting the physical and digital environment, have doubled in just one year.

Walmart.com expands shipping, simplifies item return

November 7, 2018

Walmart's e-commerce site now boasts more third-party products available via two-day shipping (on orders over $35), while the brand is launching the ability to…

Emerging tech, bad customer service, omnichannel top reads in October

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers were interested in a wide variety of CX issues in October, from why the store is still a winning strategy to embracing…

The key to holiday success? Inventory flexibility

Eric Lamphier, senior director of product management, Manhattan Associates, maps out why preparing for the tremendous spike in demand, that comes with the…

Lowe's hires on Target leader for digital strategy

November 6, 2018

Seemantini Godbole will be the new CIO at Lowe's come Nov. 12.

Banks banking on Garmin contactless pay feature

November 6, 2018

Several top European banks, including KBC Bank and Insurance in Belgium, Rabobank and ABN Amro in the Netherlands and BNL Gruppo BNP in Italy, will begin…

Target debuts holiday deals early, mobile checkout

November 6, 2018

Target has kicked off its Black Friday sales, offering select deals nearly one month early.

7-Eleven pilots mobile payment app

November 5, 2018

Convenience store giant 7-Eleven is testing a mobile app called Scan & Pay that allows customers to skip the line and pay for purchases with the 7-Eleven…

Why retail success requires boosting operational efficiency

Nick East, Zynstra CEO, explains why retailers can no longer afford to have in-store IT systems be a drag on customer experience, especially when there are…

Grocer preps pilot for robotic e-commerce fulfillment

November 5, 2018

Albertsons, one of the largest grocery chains in the U.S., is partnering with Takeoff Technologies to test an AI-based microfulfillment technology that will…

PlayerLync receives $12.5M from funding effort

November 5, 2018

Mobile content platform PlayerLync has secured $12.5 million in its latest funding round and aims to use the funds for growth strategies, from marketing to…

Walmart BYOD helping associates work smarter

November 5, 2018

Walmart is deploying a mobile device associate initiative aimed at helping team members work smarter using their own smartphones.

Europe's new privacy rules may have a silver lining: Improving customer experiences

Seeta Hariharan, general manager and group head, TCS Digital Software & Solutions Group, explains why retailers would be wise to view the new privacy…

Blind group claims Walmart self-checkout kiosks violate ADA rules

November 2, 2018

The National Federation of the Blind and three Maryland residents are suing Walmart claiming the company's self-checkouts violate the Americans with…

Displaydata taps Bill Barton SVP sales

November 2, 2018

Bill Barton, a sales management leader with over two decades of experience, has been named senior vice president, sales, at Displaydata.