How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

Retailers risk overwhelming customers with holiday shopping messages

by Pini Yakuel — Co-founder and CEO, Optimove

The pervasive question for retail marketers is as follows: Are you prepared to engage your customers with precision and empathy, or will your messages…

Instacart expands Caper Carts footprint

November 12, 2024

Instacart has added multiple local and independent grocers to the list of clients adopting its AI-powered Caper Carts.

Microsoft's formula for best e-commerce shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Microsoft has developed a formula that promises to achieve success and the formula is mapped out in a free one-hour webinar detailing the three critical…

Consumers embracing AI-powered customer support

November 12, 2024

Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful

7-Eleven undertaking transformative store revamp over next 3 years

November 11, 2024

7-Eleven aims to open more than 600 bigger, food-centric locations using a new store prototype named New Standard.

Big Lots launches app to enhance shopping experience

November 11, 2024

Big Lots, Inc. has launched a Big Lots app aimed at enhancing the shopping experience.

Retail holiday spend on track for steady sales growth

November 8, 2024

Despite contradictions in economic indicators, retail sales growth remains on track as retailers enter the busy holiday season.

Majority of consumers jumping online for holiday shopping this year

November 8, 2024

A hefty number of consumers, 83%, plan to shop online for holiday gifts and item this year, yet fewer consumers plan to shop exclusively online.

Amazon launches virtual holiday shop featuring immersive 3D tech

November 7, 2024

Amazon has launched a Virtual Holiday Shop that uses immersive 3D technology powered by Amazon Beyond.

National Retail Solutions teams with LottoShield on securing ticket sales

November 7, 2024

National Retail Solutions, a provider of POS solutions for independent retailers, is partnering with LottoShield, an lottery fraud prevention system designed…

Walgreens, Dion's Chicago Dream team up to combat food insecurity

November 6, 2024

Walgreens is partnering with Dion's Chicago Dream to address food insecurity in the Gage Park neighborhood, according to a press release. The partnership will…

Hyosung, eGlobal team up to reimagine retail ATMs

November 6, 2024

Hyosung Americas, a provider of ATM and self-service kiosk solutions, has partnered with eGlobal to launch a pilot program for Hyosung Pay, a retail ATM…

Microsoft’s formula for the best e-commerce customer experience

In an era where online shopping is a commodity and brands are drowning in the sea of sameness, customer experience is the last true differentiator for…

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National Retail Solutions (NRS) Partners with LottoShield to Protect Retailers from Lottery Theft and Enhance

National Retail Solutions (NRS), a leading provider of POS solutions for independent retailers, announces a partnership with LottoShield, an innovative lottery…

6 types of e-commerce fraud threatening online shopping

by Ralph Tkatchuk — Data Security Consultant, Freelance

To stay ahead of the threats, protect their revenue and preserve customer loyalty, retailers need to take a comprehensive approach to tackling fraud.

A better retail customer experience starts with a better employee experience

by Assad Lazarus — Chief Commercial Officer, Purchasing Power

By addressing team members’ core concerns retailers can lay the groundwork for an in-store experience that keeps customers returning.

Marks & Spencer deploying fitting room checkouts

November 5, 2024

Marks & Spencer is set to introduce a novel shopping experience by placing self-service checkouts directly within its fitting rooms, according to a Fashion…

Eyewear retailer Zenni partners with Eyebot on rapid vision testing, affordable eyewear

November 4, 2024

Zenni Optical, a major online eyewear retailer, is partnering with Eyebot, an innovator in automated vision testing, on a strategic partnership to improve…

Expert tips for preparing for a successful retail season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The free one-hour webinar will feature feature Lindsay Fifield, director of customer success at Forethought and Bron Rasmussen, CX operations at Cotopaxi.