News & Media
Redbox kiosks hacked, customer data exposed
November 1, 2024
Customers of the now-defunct Redbox movie rental kiosks may be at risk of identity theft after a programmer revealed a security flaw, according to a New York…
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Most consumers celebrate Thanksgiving but more celebrate Christmas
November 1, 2024
A hefty number of U.S. consumers, 87%, will celebrate Thanksgiving this year with 80% of turkey day shoppers expecting to all or most of their shopping…
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Using AI to craft hyper-personalized customer experiences for luxury brands
by Vikas Krishan — Chief Digital Business Officer, Altimetrik
Against the backdrop of heightened customer expectations, brands need to go beyond traditional e-commerce sites, blanket marketing emails and generic social…
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Retail job openings lead to increasing candidate demand
October 31, 2024
Overall job openings in retail are at a higher level than a year ago though hiring is down.
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Making customers happy isn’t just part of a transaction, it’s a never-ending responsibility
by Brian Higgins — Chief Customer Experience Officer, Verizon
One of the first steps a leader should take to improve the customer experience is to commit to being a loyalty company, instead of a transaction company.
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Home Depot leaders will hit store floors each quarter
October 31, 2024
Home Depot is requiring its corporate employees to work an eight-hour retail shift once a quarter.
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Walmart debuts same-day pharmacy/goods delivery
October 30, 2024
Walmart is integrating pharmacy and general merchandise in a single online order and offering same-day pharmacy delivery nationwide.
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Fleet Feet leaders talk aligning marketing with the in-store retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Victoria Patterson, field marketing manager for the East Coast at Fleet…
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Most consumers like human customer service
October 30, 2024
Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…
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Survey reveals disconnect between retail shoppers, marketers
October 29, 2024
A majority of shoppers, 81%, don't plan to boost holiday spend this year and that trend is not in sync with marketer perception, according to a survey released…
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From storefront to screen: A modern retailer's guide to leveraging technology for success
by Taylor Harnois — General Manager, eTailPet
By establishing a robust online presence, implementing effective loyalty programs and leveraging the power of social media, retailers can not only survive but…
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Gold retailer taps Tera Fead as COO
October 29, 2024
American Hartford Gold has tapped Tera Fead as its new COO.
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Vince taps Teamwork Commerce for POS at flagship store
October 28, 2024
Vince, a high-end fashion retailer in London, has deployed Teamwork Commerce's POS solution at its flagship store in London.
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Holiday spend projected to hit record-setting mark
October 28, 2024
Consumer holiday spend is expected to hit a record $902 per person, according to the National Retail Federation's latest consumer survey.
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September retail sales reveal consumers willing to spend
October 25, 2024
Retail sales increased in September, according to U.S. Census Bureau data, and the increase reveals that consumers continue to carry the economy, according to…
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Rising above the noise: Stimulating in-store buying, strengthening customer relationships
by Gail van Dijk — Head of Global Marketing, Communisis
Why retailers need to conduct a behavioral intervention, one aimed at moving the focus from messaging to action.
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Ulta Beauty opening 200 stores in next 3 years
October 25, 2024
Ulta Beauty plans to launch 200 stores within the next three years, expanding its current footprint of 1,411 locations.
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The future of retail: Embracing cashless transactions, enhanced connectivity
With the rise of cashless payments and innovative app-based payment services, the issue of in-store connectivity becomes crucial. It will require implementing…
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Redbox bankruptcy leaves retailers dealing with abandoned kiosks
October 24, 2024
Since Redbox's chapter 7 bankruptcy filing, more and more major retailers are grappling with what to do with the abandoned kiosks. Walgreens, for example…
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MovieMax cinema launch features self-service kiosks
October 24, 2024
The MovieMax Cinemas grand opening in Kalyani Nagar, Pune features digital kiosks for self-service ticket bookings and an interactive selfie corners to boost…
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