Preparing Your CX Org For Busy Season: Expert Tips for Success

Busy season is here for retailers and it's crucial to ensure your CX team can handle the surge efficiently. Join our webinar to discover tips to prepare your…

Poor store experiences will drive UK lost retail sales

October 16, 2024

Poor in-store customer experiences are putting U.K. retailers at risk, to the tune of possibly $53 billion, according to a Forsta study.

National Retail Solutions (NRS) Donates $4,000 to Bentley University's La Cultura Latina

National Retail Solutions (NRS), a leading provider of point-of-sale (POS) solutions for independent retailers, is pleased to announce a $4,000 donation to…

How to create a customer journey map

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Two top experts offer tips, advice, knowledge and two examples when it comes to crafting the much needed, and highly important, customer journey map.

Emerging technologies revolutionizing the shopping experience

by Daniel Brown — Editor, Networld Media Group

AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…

The endless aisle: A labyrinth of choice or a paradise of possibility?

by Roland Gossage — CEO, GroupBy

By embracing AI-first search and product discovery technology, retailers can transform the endless aisle from a labyrinth of overwhelm to a paradise of…

Instacart beefs up Caper Cart capabilities

October 15, 2024

Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.

Crocs puts best paw forward with clogs for the canine world

October 15, 2024

Crocs is putting its best paw forward with clogs for the canine world.

While holiday budgets increase many consumers cutting back on gift spend

October 14, 2024

Holiday budgets are increasing for the consumer yet high prices, especially when it comes to essentials, is prompting half of consumers to cut back on holiday…

Boscov’s prepping to pilot self-checkouts

October 14, 2024

Department store Boscov's is getting ready to push out self-checkout and said the technology is not replacing store employees.

Nearly all retailers are tapping Gen AI to boost customer experience

October 11, 2024

Nine out of 10 retailers are using Generative AI to improve the customer experience, and top application use includes personalization, search and discovery…

ICX Summit: Inclusivity is all about making the store welcoming to customers, employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

An inclusive customer experience must also reflect an inclusive workforce experience, according to panelists at the recent ICX Summit held in September.

Halloween shopper will spend just over $100 this scary season

October 11, 2024

The Halloween shopper will spend an average of $103.63 with total spend projected to reach $11.6 billion, according to data from the National Retail Federation…

Ashley Furniture unveils connected home experience

October 10, 2024

Ashley Furniture has teamed with Samsung to create The Connected Home Experience, powered by Samsung Smart Things, at a flagship Ashley showroom in Brentwood…

Primark debuts self-checkouts in UK

October 10, 2024

Primark in has introduced self-checkout machines in its store in the Fishergate Centre, joining a growing number of U.K. locations adopting the technology…

White Fox Boutique taps Fast Simon for AI-powered shopping optimization

October 9, 2024

White Fox Boutique, an Australian fashion brand, has teamed up with Fast Simon to bring AI-powered shopping optimization to all the retailer's online stores…

Ramada by Wyndham seeking cultural brand ambassador for worldwide adventure

October 9, 2024

Ramada by Wyndham is looking to hire a brand ambassador to embark on a worldwide adventure and serve as its "Chief Eats Officer."

Best practices to transform retail order management with AI right now

by Darpan Seth — CEO & Cofounder, Nextuple

To be successful in a highly competitive global retail environment, brands must anticipate customer needs, optimize order promising and inventory management…

Hyosung Americas promotes Nancy Gail Daniels to COO

October 8, 2024

Nancy Gail Daniels has been named COO at Hyosung Americas.

In-store shopping sentiment on rise, consumers expect omnichannel experience

October 7, 2024

In-store shopping sentiment is up 21%, according to a Ryder System Inc. annual e-commerce study, and while consumers have a robust appetite for online shopping…