Hilton teams up with Amazon in loyalty program strategy

November 10, 2017

Hilton Honors members can now link Amazon accounts to their Hilton account and shop Amazon using Hilton points, according to a TechCrunch report.

Fabletics take a big stride into new product territory

November 10, 2017

Active and athletic clothing retailer Fabletics isn't just selling comfy yoga pants and other active and leisure wear. It's now offering footwear as well.

Report: Holiday spend will boost retail sales with omnichannel retailers benefitting the most

November 10, 2017

Omnichannel retailers will be the big winners this holiday season as a new report claims 96 percent of shoppers will be buying from the retail segment.

Harry & David pumps up brand, mobile, social to enhance customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…

If you can't measure in-store merchandising you can't make it better

Erik McMillan, founder and CEO of Shelfbucks, explains why modern-day analytics will position in-store merchandising among the greatest opportunities for…

Black Friday will be big for online retailers, claims Salesforce

November 9, 2017

While some reports may be indicating Black Friday is losing its shine at the top shopping day, a Salesforce report expects it to be the busiest digital…

Kroger debuts new website to embrace local, emerging brands

November 9, 2017

Kroger, in an effort to deepen and expand brand partnerships, has launched a new website called Kroger.Com/WeAreLocal.

What retailers should consider before the holiday returns rush

Amit Sharma, founder and CEO of Narvar, explains why retailers need to understand emerging customer returns trends long before the return season arrives.

JustFab, Sephora, Walmart tops in customer experience personalization

November 8, 2017

When it comes to personalizing the customer experience, Walmart, JustFab and Sephora are doing the best job, according to the first annual Retail…

Consumers love retailers with multiple channels, reveals survey

November 8, 2017

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior.

Retail brands not hitting the mark when it comes to chatbot experience

November 8, 2017

While a good number of consumers, 72 percent, say online chat interaction makes for a more loyal customer and nearly a third will use chatbots, the experience…

City Gear drives mobile experience forward with new app, platform

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.

Robust holiday season spike ahead, reveals survey

November 7, 2017

Consumers in the U.S. are likely already holiday shopping, and holiday season spend is predicted to grow 6 percent this year, according to a JLL Retail survey.

Retail jobs on decline after big weather events

November 7, 2017

The retail industry lost 18,000 jobs in October, according to the National Retail Federation, and while it's hard to pinpoint specific reasons, extreme weather…

Staffless. Cashless. Gapless. Is this the future of shopping?

by Christopher Hall — director, ICX Association

ICXA Managing Director Christopher Hall muses about customer experiences that are cashless, staffless and have no gaps in covering customers everywhere they go.

CVS Health expands medication disposal kiosks

November 6, 2017

CVS Health has expanded its medication disposal program to include locations inside CVS Pharmacy stores. The safe medication disposal kiosks inside 750 CVS…

Overhead door company installs DynaTouch HR Express kiosks

November 6, 2017

CHI Overhead Doors of Arthur, Illinois, has installed five DynaTouch HR Express kiosks throughout its 1-million-square-foot facility. The kiosks streamline the…

UK customer experience is getting weak, claims study

November 6, 2017

Retail brands in the U.K. aren't meeting growing consumer expectations and are struggling to deal with consumer queries, reveals an Eptica study.

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the…

Daktronics deliver LED banner to New York shopping center

November 3, 2017

Destiny USA, a shopping mall in Syracuse, New York, recently deployed a double-sided digital LED banner with a built in sound system. Daktronics designed the…