News & Media
Motel 6 marketing VP talks brand transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Jenna Berg, vice president of brand marketing at G6 Hospitality, the…
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ICX Summit: Tapping customer feedback to drive retail wins
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…
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Amazon boosts hourly pay for U.S. fulfillment, transportation workers
September 25, 2024
Amazon is increasing the average total compensation package for fulfillment and transportation workers in the U.S. to more than $29 per hour.
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Cinemark deploys Adyen tech to streamline payments, enhance experience
September 25, 2024
Cinemark, a global entertainment company, is deploying Adyen's financial technology platform to power enterprise payments across the chain's more than 300 U.S.
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David’s Bridal hires Elina Vilk to lead pearl marketplace
September 24, 2024
Elina Vilk has been named chief business officer at David's Bridal and will lead the retailer's Pearl by David's brand.
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JetBlue debuting first airport lounges
September 24, 2024
JetBlue's first ever airport lounge is set to open at New York's JFK airport by the end of 2025 and shortly after at Boston Logan International Airport.
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Why and how to supercharge e-commerce sites with hybrid search
by Jason Hellman — Senior Solutions Architect, Innovent Solutions
Here's why retailers should adopt a hybrid search strategy instead of going all-in on AI search, along with tips on how to make hybrid search work in practice.
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Walmart kicks holiday season off early
September 23, 2024
Walmart is starting its holiday sales season early this year, holding its first holiday deals event weeks earlier than in previous years.
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Modest retail sales growth forecast for holiday season
September 23, 2024
There will be a modest U.S. retail sales bump, of 1.2% to 3.5%, due to political and economic uncertainty.
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Amazon taps generative AI for delivery efficiency
September 20, 2024
Amazon is leveraging generative AI to boost efficiency in deliveries, according to a CNBC report.
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Consumers kicking off Halloween shopping earlier than ever
September 20, 2024
Early Halloween shopping is getting earlier as 47% of consumers are shopping before October, according to an annual survey from the National Retail Federation.
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Steve Madden taps Fast Simon for AI shopping optimization
September 19, 2024
Steve Madden, a fashion-forward footwear retailer, is partnering with Fast Simon, which provides AI-powered optimization, on an initiative to bring advanced AI…
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Beyond efficiency: Why empathy wins in the age of AI customer service
by Alex Irvin — Co-Founder / CMO, eCosmetics
By prioritizing human expertise and leveraging technology strategically, retailers can create a customer service experience that is both efficient and…
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Bass Pro Shops tap Kevin Kreczko as customer experience VP
September 19, 2024
Kevin Kreczko has been named VP of customer experience for Bass Pro Shops.
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Target hiring 100K workers for holiday sales season
September 18, 2024
Target is planning to hire approximately 100,000 seasonal workers for roles in its stores and supply chain facilities.
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ICX Summit: The power of customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…
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Amazon Prime Big Deal Days happening Oct. 8-9
September 18, 2024
Amazon will hold its next sales bonanza, called Big Deal Days 2024, October 8-9 and it's just for Prime members.
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Online shopping will drive holiday sales growth
September 17, 2024
The holiday retail sales season will see an increase between 2.3% and 3.3% but online holiday sales will be more robust, growing between 7% and 9%, compared to…
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Bringing brand loyalty back: Adapting to a new age of customer expectations
by Todd Pollak — Chief Revenue Officer, Marqeta
With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…
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Costco, Ikea execs cited as retail leaders shaping the future
September 17, 2024
The National Retail Federation Foundation is honoring five retail leaders as those shaping the future of retail in 2025.
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