Whole Foods, Duane Reade popular with Apple Pay users

February 8, 2017

When it comes to where Apple Pay credit card transactions are happening most, retailers Duane Reade and Whole Foods are first and second place respectively…

Specialty apparel retailer taps SCI for supply chain services

February 8, 2017

Amoena, a global specialty apparel and medical device distributors, is partnering with Canadian-based SCI, a logistics company, for supply chain needs and…

Virgin's Branson talks retail fails, retail success and what makes for a rewarding customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Virgin Group founder Sir Richard Branson likely knows more about retail fail than most any other retail leader and he's not shy about sharing what he's learned…

Watch out, Amazon: Wal-Mart enhances shipping options

February 7, 2017

Wal-Mart is "moving at the speed of a startup," according to its CEO, by launching free two-day shipping without any membership fee involved.

Broken promises more damaging than brands realize, reveals study

February 7, 2017

Breaking a promise to a customer or consumer has a bigger negative impact than most retails realize, according to a new InMoment study on how emotions drive…

Study: Bank execs list CX as top priority in 2017

February 6, 2017

More than half of 160 bank executives surveyed plan to increase spending on customer experience initiatives in 2017, according to a recent banking priorities…

Kindred hires on One Kings Lane leader as COO

February 6, 2017

Former One Kings Lane leader, Jim Liefer, is now COO for Kindred Systems.

Macy's, Wal-Mart chiefs: Customer experience is all about people

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new…

SlabbKiosks starts the year with a bang by acquiring Phoenix Kiosk and RedDotNet

Las Vegas, February 3, 2017 – SlabbKiosks, one of the leading manufacturers in the kiosk industry has acquired both Phoenix Kiosk and RedDotNet for an…

Gap ousts Banana Republic top leader

February 3, 2017

Andi Owen, who had been serving as president of Banana Republic, will leave the role at the end of February, according to a CNBC report.

Toys R Us hires on new marketing chief

February 3, 2017

Carla Hasson is the new global chief marketing officer for Toys R Us, according to a NJ Biz report.

Star Micronics, Elo and E-Nabler debut integrated mPOS solution

February 3, 2017

Star Micronics, a POS printer solution provider, along with Elo and eNabler Corp., have jointly created a certified fully integrated mPOS solution.

What Target's mobile payments plan says about today's retail trends

by Will Hernandez — Editor, NetWorld Media Group

CVS, Kohl's and Wal-Mart all added payments features to their mobile apps in 2016. Target now reportedly will do the same.

MaxMedia EVP named to DSF Board

February 2, 2017

MaxMedia's EVP of customer experience, Laura-Davis Taylor, has been named to the Digital Signage Federation's board of directors.

Thirdshelf tags Star Cloud Services in partnership

February 2, 2017

Loyalty marketing provider Thirdshelf is partnering with Star Cloud Services to let Star printer users connect transactional data to Thirdshelf's cloud for…

Retail was all about promotions in 2016, reveals study

February 1, 2017

Nearly half, 44 percent, of orders in 2016 were sold on a promotion and 67 percent were sold on a markdown, according to new data from the DynamicAction Retail…

Teen retailer Wet Seal shutting all stores

February 1, 2017

Wet Seal is closing all its stores after efforts to find a buyer and new capital failed, according to a Market Watch report.

Amazon Go's impact on payments, self-checkout

The Amazon Go store has no cash register or payment kiosk. Instead, shoppers scan themselves into the store using the free Amazon Go app, shop as normal…

Dirty Lemon taps text as direct sales channel

January 31, 2017

A wellness beverage retailer is selling product direct to consumers via text messaging — a channel it claims also makes for a personal retailer-consumer…

Target promotes marketing leader to EVP, CMO

January 31, 2017

Rick Gomez is now executive VP and CMO for Target and will oversee brand positioning and integration of all marketing programs.