Should retail prices in store be the same as online?

by Chris Petersen — Owner, IMS

Omnichannel "click & collect" is a slippery slope for retail prices.

Presidential election not likely to impact holiday shopping, claims survey

October 6, 2016

While U.S. residents are focused on the upcoming presidential election, the election won't have a discernible impact on this year's retail holiday sales season.

3 surefire ways to tell if a retail store is 'omnichannel'

by Chris Petersen — Owner, IMS

Omnichannel is creating an experience where you can have it your way.

Kibo buys a cloud personalization platform

October 5, 2016

Kibo is acquiring Baynote, a cloud personalization platform, to boost commerce solutions. Baynote, according to an announcement, provides a smart data hub that…

Shocker: Amazon expected to dominate holiday sales season

October 5, 2016

A new report predicts Amazon will account for 55 percent of first-product search during the upcoming holiday season, during which ecommerce is expected to grow…

Hammered Silver Card Holders Add Artistic Elegance to Displays

Add artistic elegance to displays with new Hammered Aluminum Card Holders from FFR Merchandising.

When change is in store: How Starbucks, Stouffer's and others manage transformation

by Bryan Pearson — President, LoyaltyOne

The old chestnut goes that the only constant is change, but in retail this is not true. The other constant is the risk of failure, and knowing how and when to…

Lowe's Mexico taps Upstream Commerce as partner

October 4, 2016

Lowe's Mexico is working with Upstream Commerce Retail Intelligence to drive better analytics and price optimization strategy across its product line.

TCreative opens central Florida office for client services

October 4, 2016

As part of its business expansion strategy TCreative has opened a central Florida location to help serve its customer base. The advertising agency, which works…

Umpqua Bank reimagines the customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.

Free Webinar: How retailers can discover the key to seamless cross-channel

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Boosting customer loyalty and brand advocacy takes strategy, resources and commitment as the quest to get a single view of the customer across multiple…

Confirmit enjoying expanding customer success, revenue boost

October 3, 2016

The first half of the year went well for Confirmit with new customers doubling, compared to a year ago, and current customers reporting expanding success…

Mobile Marketing Association expands in Europe

October 3, 2016

The Mobile Marketing Association is launching a new chapter in Germany, which represents the fifth biggest global mobile ad spend market and second largest in…

Temkin, Employee Engagement Awards team up on experience initiatives

October 3, 2016

In a quest to help and inspire retailers to enhance performance, the Employee Engagement Awards and Temkin Group are forming a collaborative partnership…

Tips, insight on how to boost customer interaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Chris Poelma, president and general manager of NCR Small Business, offers up insight and tips on improving customer interaction in the retail environment.

Report: Brands not doing well at understanding the customer

September 29, 2016

Despite big gains in technology across IT, marketing and customer relationship teams, some of the biggest brands are not doing a good job of understanding the…

Consumers are big in love with convenience retailers

September 28, 2016

The top growing retail vertical is the convenience store, with in-store sales jumping 6 percent in 2015.

Nordstrom shuffles leadership to drive mobile, ecommerce strategies

September 28, 2016

In a quest to shore up mobile and ecommerce initiatives Nordstrom is making some changes in its executive leadership.

EMV 1 year later: Navigating through the process

The U.S. EMV liability shift will "celebrate" its one-year anniversary on Oct. 1, yet roughly 60 percent of U.S. merchants still cannot accept EMV.

Maximize Fresh Product Presentation with Divided Step Organizer

Maximize fresh product presentation with the versatile Shelf Organizer With Step from FFR Merchandising.