HearUSA Ranked a Top Hearing Care Retailer in Newsweek’s America's Best Retailers 2024

HearUSA has been recognized as one of America’s top hearing care retailers for the second consecutive year as part of Newsweek and Statista Inc.’s America's…

Providing value beyond products

by Shawn Nelson — CEO and Founder, LOVESAC

To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it's a dedication to sustainability…

New York Macy’s mall home to Wetzel’s Pretzels location

August 2, 2024

The Macy's Queen Center Mall, in New York, will soon be the home of a Wetzel's Pretzels location.

Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.

Weis Markets taps SymphonyAI for customer engagement, growth

August 1, 2024

Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.

Spirit Airlines revamps business seating

August 1, 2024

Spirit Airlines is gearing up to offer new business class seating that includes a blocked middle seat as well as a free carry-on, checked bag and priority…

Walmart opening 5 automated distro centers

August 1, 2024

Walmart announced today that it plans to open five automated fresh food distribution centers in the U.S.

The CX paradigm shift: How AI is powering customer-first experiences

by Yochai Konig — VP of Machine Learning, Ada

AI tools should provide accurate results and responses that are aligned with the brand’s policies and practices. Brands need to ensure AI tools offer relevant…

Between the Flags lifestyle brand leader shares CX strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Briony Oayda, managing director of Bondi Active and Between the Flags…

Manhattan hotel boosts guest experience with cloud technology

July 31, 2024

Ian Schrager's Public Hotel, in Lower Manhattan, is aiming to boost the customer experience with Stayntouch, a cloud-based hotel property management system…

Kiosks offer travel tips for Regina, Saskatchewan tourists

July 31, 2024

Tourists visiting Regina, Saskatchewan can now access travel tips and discover hidden gems more easily with the launch of two visitor kiosks, according to a…

Getting the digital experience right

by Kristin Lynch — Sr. Director of Strategy & Analytics, Paytronix

Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.

Retail service skills needed to drive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top retail employee skills are communication, teamwork and critical thinking. But that's just the tip of the list when it comes to working in a retail…

Walmart expands specialty pharmacy footprint

July 30, 2024

Walmart is expanding its specialty pharmacy footprint by opening 25 "Specialty Pharmacies of the Community," across five states.

Campari VP talks Gen Z consumer, value of authenticity in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at…

Fresh Value stores introduce AI-powered ammunition vending machines

July 30, 2024

Two Fresh Value grocery stores in Alabama, one in Tuscaloosa and one in Pell City, are selling gun ammunition through AI-powered vending machines.

How point of sale and display solutions can reduce retail theft in 2024

by Daryl Bedford — Managing Director, Harrison Group

Given the surge in theft, there is now a dramatic increase in requests for anti-theft and loss prevention solutions from retailers.

Digital kiosks provide info, selfie camera for Detroit residents, tourists

July 29, 2024

Interactive kiosks scattered throughout Detroit are providing information for residents and tourists, according to a Detroit Free Press report.

MIT designing AI-powered robot that bags groceries

July 29, 2024

MIT researchers are designing a robotic system to tackle bagging groceries.

Questions marketers need to answer before choosing a GenAI partner

by Cindy Chen — Co-founder, FancyTech

Marketers should ask a series of questions about how they want to use AI before deciding on a partner. The answers will provide clarity needed to use AI…