Webinar: Retailer insight on capitalizing on the lucrative holiday season

An upcoming free webinar offers expert retailer insight on how to ensure businesses can succeed in the most happiest time of the year.

Tax refunds likely won't equate to big retail activity this year

February 22, 2016

More than half of consumers are planning to use tax refunds to pay off debt and shore up the savings account. Yet it isn't a complete bleak trend for retail.

Neiman Marcus strives to meld in-store, digital mobile customer experience in new store

February 22, 2016

High-end retailer aims to combine in-store and online customer experience in first Long Island, New York, location.

Report: Consumers just need one bad experience to walk away

February 22, 2016

Customer support experience a big factor in consumer loyalty, reveals new study.

Car starting experience primed for a big change

February 19, 2016

Volvo is driving a new customer experience and, yes, there is an app for that.

Endangered customer: Why people are the difference in the future of retail

by Chris Petersen — Owner, IMS

Much of the retail pendulum has in fact swung to the "technology of sales transactions," which is why I found a new read on customer relationships so timely…

New brands, styles drive Gucci sales forward

February 19, 2016

Sales surges in Western Europe and Japan helped Gucci's bottom line in Q4.

Food fight on Capitol Hill: Update on Common Sense Nutrition Disclosure Act

by Betsy Craig — pres, menutrinfo.com

There are eight ways menu-labeling guidelines will change if HR 2017 becomes a law.

Visa: 2015 a watershed year in migration to chip cards

February 18, 2016

According to the latest figures from the network, there are now more chip cards in the U.S. than in any other country.

Consumer demand for GPS tools, fitness devices drives Garmin earnings

February 17, 2016

An increasing consumer appetite for fitness trackers and GPS navigational tools led to robust and healthy sales and revenue for Garmin Ltd.

The "perfect storm" for an omnichannel explosion in India

by Chris Petersen — Owner, IMS

Lessons learned from India's retailers … and changing consumers.

3 ways successful retailers are building a perfect customer experience

Perfection is an ever-moving target. Just ask any business continually working to better understand and serve its customers.

Mobille app, wallet security top of mind for retailers

February 16, 2016

When it comes to mobile app and mobile wallet payment solutions nearly three quarters of retailers are most concerned with security features, reveals a new…

Talking With: Lionbridge Marketing VP Clint Poole on top tech, trends hitting in 2016

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Find out why beacons to deliver in-store, offline digital-offers was a bust in 2015 andy why the intersection of POS tech and personalization will be a hot…

Membership-based business models: Capitalize on being in the club

by Ethan Whitehill — CEO, two west inc

As access becomes more important than assets to today's shoppers, brands are building tech-driven subscription services and entire businesses around this…

Talking With: Data Science Director Peter Chen on making analytics pay off

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Data and data analysis are critical to be competitive in retail and an expert offers up insight on what to do and what not to do.

U.S. retailer sued by British retailer for product design infringement

February 12, 2016

Burberry claims J.C. Penney is using its check design illegally.

Young valentines spend more than older lovers on Valentine’s Day

February 12, 2016

It’s rewarding to be young or in love with someone younger when Valentine’s Day comes around.

CVS enjoys robust profit, revenue growth thanks to acquisition strategy

February 12, 2016

Buying Target's pharmacy business and a pharmacy distributor is paying off for retail pharma powerhouse.

Report: 2016 will deliver healthy sales growth for retail sector

February 11, 2016

Cheap gas, more jobs and consumer confidence will lead to robust retail sales in 2016.