Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…

Year in Review: 5 popular articles of 2015

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As a new year beckons Retail Customer Experience, takes a look back over this year’s most read stories and offers up a chance to catch up on insight and trends…

Shoes of prey: New time versus personalization trade-off

by Chris Petersen — Owner, IMS

A case of when personalized means more than speed of delivery.

How To: Crafting a retail customer experience to lure millennial consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rodney Mason, Blackhawk group vice president of marketing, offers tips and insight on how retailers should approach developing and implementing a strategy…

10 tips for boosting customer service and inspiring a retail seasonal workforce

For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time to slack off on service.

Survey: Local shopping centers big draw for last-minute holiday purchases

December 11, 2015

With just two weeks til the big holiday, a new report reveals retail consumers will be hitting local shopping centers to finish last-minute gift-buying and…

Amazon expands booze service but challenges ahead in meeting consumer needs

December 11, 2015

Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.

Kenneth Cole goes interactive to drive consumer experience to new heights

December 10, 2015

Kenneth Cole fans shopping at the designer's New York City store are enjoying a more interactive retail experience.

Chicago retailers hopping on Amazon Prime Now service

December 10, 2015

More local stores in Chicago are signing up for Amazon’s Prime Now one-hour delivery program.

Top 2016 marketing trends & why you need interactivity

by Casey Dubbs — Marketing Manager, Horizon Display

2016 is going to herald many changes to the marketing paradigm. Let's look at how interactive technology can help retailers utilize these trends.

Digital signage welcoming international visitors to Miami

December 9, 2015

The International Arrivals Terminal at Miami International Airport was recently overhauled with the aim of creating a more welcoming and visually compelling…

Mobile device shoppers made Cyber Week a lucrative retail week

December 8, 2015

Mobile devices accounted for more than 50 percent of shopping traffic on Black Friday and 40 percent of Cyber Monday traffic.

Sears refreshes mobile app, debuts mobile device incentive strategy

December 8, 2015

Sears is banking big on mobile shopping this holiday season and has upgraded its app with new features and offering mobile in-store consumers free shipping.

Loyalty applications and payments: Are consumers ready?

Loyalty applications are more popular than ever and as we shift to mobile payments there is a new opportunity to integrate rewards and payments.

Investing in loyalty: How a family-run chain may just upstage big brands

by Bryan Pearson — President, LoyaltyOne

Supermarket chain H-E-B’s plan to give workers a stake in the company hints at technological capabilities that enable retailers to better compensate their…

KMC November Top 5: Prelude to the future

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

November is a prelude to winter, the holiday season and the final month of the year. This month, our top articles also examined key market trends that may…

Don't miss: Webinar focuses on how millennials are disrupting shopping

December 7, 2015

Grabbing the millennial shopper's attention requires a strategy, a commitment and the right technology.

Mobile spurs seasonal shopping as Cyber Monday undergoes a transition

December 7, 2015

Cyber Monday not as super as expected but shopping still spiked over last year's figures.

Small Business Saturday no small revenue booster for local retailers

December 7, 2015

Small Business Saturday a lucrative success even without the usual consumer incentive.

Black Friday weekend a lucrative sales time for Amazon

December 4, 2015

One of Amazon’s newest electronic innovations proved to be its best seller among products costing above $100 during the Black Friday shopping event.