Walmart innovating big on delivery, AI shopping assistant, shelf tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…

Most consumers not a fan of dynamic pricing

January 14, 2025

Well more than half, 68%, of consumers feel taken advantage of when a brand employs dynamic pricing and 42% are willing to spend more on a product if…

Creating connections in main street stores

by Olivia Robinson — Head of Strategic Growth, VoCoVo

Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…

2024 holiday shopping was a big mobile experience

January 14, 2025

The 2024 holiday shopping season was the most mobile of all time, with smartphones driving 54.5% of online purchases.

NRF: Retail 2024 ended on high note, growth ahead

January 13, 2025

The year 2024 ended on a high note and the retail segment should continue to show strength in 2025, according to the National Retail Federation.

Ulta Beauty welcomes new CEO, raises fiscal outlook

January 13, 2025

Ulta Beauty has a new CEO, Kecia Steelman, who has taken the reins from Dave Kimbell who retired.

The North Face teams with Mood Media on immersive basecamp experience

January 13, 2025

The North Face has partnered with Mood Media to create an immersive basecamp experience in London that combines AI-generated content with projection technology.

Big Lots closes sale deal for several hundred stores

January 10, 2025

Big Lots Inc. has closed its sales agreement with Gordon Brothers Retail Partners that will allow Variety Wholesales Inc. to acquire between 200 and 400 Big…

Global holiday sales hit record $1.2 trillion

January 10, 2025

Global holiday retail sales hit a record $1.2 trillion and $282 billion in the U.S.

National Retail Solutions (NRS) and El Especialito Bring Holiday Cheer to Community with Heartwarming Events

National Retail Solutions (NRS) proudly partnered with El Especialito, the largest Spanish-language weekly newspaper, and the non-profit organization Save…

Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers

Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…

Kate Spade arrives in capital city in India

January 9, 2025

Kate Spade New York has launched a store at the Phoenix Mall of Asia in Bengaluru, the capital of India's southern Karnataka state.

Optimize customer experience with service level objectives for reliable e-commerce

by Dan Ruby — VP of Marketing, Nobl9

By implementing SLOs, e-commerce retailers can become more customer-focused and proactive in reliability management efforts.

NBA Detroit Pistons tap AI for immersive virtual fan experience

January 9, 2025

The Detroit Pistons, an NBA team, is offering fans a unique experience way off the basketball court.

How Philips New Interactive Boutique is Changing Retail at MediaMarkt Hamburg

Versuni implements interactive store concept at MediaMarkt Hamburg. Customers enjoy a seamless omni-channel experience through multitouch tablets and…

Grocery chain taps Upside to boost loyalty with shoppers

January 8, 2025

Roberts Company Inc., a grocery chain operating Corner Market and Grocery Depot stores in the Jackson/Hattiesburg area of Mississippi, is partnering with…

Benuta taps Constructor platform to drive personalization strategy

January 8, 2025

Europe's largest online rug store, Benuta, has deployed Constructor's e-commerce search and product discovery platform to personalize and enhance the online…

Why voice interaction is the future of self-service

by Daniel Brown — Editor, Networld Media Group

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

Why emotions matter in retail customer journeys

by Renee Ellis — Senior Consultant, Cella by Randstad Digital

By understanding consumers' emotional triggers, retailers can better design customer journeys that address concerns, ultimately fostering stronger, more…