Study: Despite enthusiasm to be consumer-focused retailers aren't making big strides

While retailers realize value of customer-centric operations, failure to succeed is still high.

ShopKeep offers free EMV readers to qualifying merchants

September 11, 2015

The offer comes in advance of the October 1 deadline for the EMV liability shift.

Tech plays bigger role in consumer purchase, altering shopping experience

September 10, 2015

In-store sales remain vibrant and account for more than nine-tenths of all retail spend, reveals new retail transaction study findings.

Men outspend women online in UK but don’t do as much shopping homework

September 10, 2015

Food, travel and fashion are top ecommerce targets for both sexes, but males buy more sportwear and women buy more health and beauty products.

Macy’s shuttering up to 40 stores, launching in-store Best Buy partnership

September 10, 2015

No specific locations have yet been identified in the annual store purge effort. The new electronics department pilot will kick off in mid-November.

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product…

Nominations Call: Who are today’s top customer experience innovators?

Know a customer experience guru? Nominate them for our top list of innovators in the industry.

Amazon, Google facing off in a retail delivery service battle

E-commerce giants clearly see big bucks in retail delivery services, primarily food and drink, and announce new strategies on the same day.

Display Promotional Signage with Flexible, Cost-effective New Slim Line Sign Holders

Economically display promotional signage to attract customer attention with FFR’s new collection of Slim-Line sign holders. Available in three styles, the…

How loyalty programs can drive retailers, customers to embrace mobile payments

by Tal Nathanel — Co-Founder and U.S. CEO, MyCheck

The point of sale is a valuable moment to boost a consumer's experience. If managed right it can also be a huge loyalty-boosting event.

SMB confidence up but it may not be a true reflection of retailers' state of mind

September 8, 2015

A new small-business report reveals confidence remains on a positive path, but it may not be a clear picture.

As EMV deadline looms expert issues warning to SMBs on compliance risks

September 8, 2015

The small-business retailer that fails to meet the impending Oct. 1 deadline for accepting chip-enabled credit card payments is facing big risks.

Amazon prepping new tablets, food delivery service for NY, Seattle

September 8, 2015

Amazon is prepping a new consumer device and busy hiring staff for a new restaurant meal delivery service.

Propelling change requires innovation, talent and technology

by Lori Mitchell-Keller — Senior Vice President and Global Head, SAP Retail Business Unit at SAP, SAP

It’s hard to change someone’s mind once they have it made up right? But retailers expect this every day. We expect shoppers to change brands and behaviors, and…

European online payment services player arrives in U.S. market

September 7, 2015

Swedish retail payment player Klarna lands in U.S. and scores a big e-commerce client.

BP aims to spur loyalty by letting customers share savings

September 7, 2015

“Give a Reward, Get a Reward” lets consumers share savings at the pump with friends and family.

How to build a multi-sensory experience in the retail environment

by Steve Starr — Chief, starrdesign

It takes a lot of work for retail brands to deliver a remarkable experience. It can be done, however, by making sure the consumer environment touches each of…

Technology innovation focus of ICX Association's October Symposium

September 4, 2015

The event, “Inflection Point: The Future Tech of Customer Experience,” aligns with the association’s mission to connect business-to-consumer brands with…

General Mills sells iconic Green Giant brand in $765M deal

September 4, 2015

General Mills aims to pay down debt and repurchase shares with net proceeds from sale.

Reasons digital wallets are destined to be ‘the’ payment process

The future of payments will be based on three things: versatility (online and offline usage), convenience, and security. Digital wallets provide all three.