Costco book sales will be holiday sale season only

June 7, 2024

Costco plans to stop selling books all year and will instead limit sales to the holiday sales season.

Walmart refunds overcharged self-checkout customers

June 7, 2024

Walmart is refunding customers impacted by inaccurate self-checkout transactions, according to a report by The U.S. Sun that cited a Bloomberg report.

The Ultimate Buyer’s Guide To Choosing The Right POS Scale For Your Business

This POS scale buyer’s guide aims to simplify the process by outlining the key factors to consider when choosing a scale for your business.

Erewhon taps Legion for workforce management

June 6, 2024

Erewhon, an organic grocer, is deploying the AI-driven workforce management platform from Legion to boost employee experience.

GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by RetailCustomerExperience.com

Aldi debuts checkout free grocery option in Chicago

June 6, 2024

Supermarket chain Aldi has launched checkout free grocery, called Aldigo, with Grabango, at one location.

Customer satisfaction and loyalty: The key to theme park success

Ultimately, every aspect of the theme park experience should be designed to maximize customer satisfaction. From creating engaging attractions to extending the…

AI plays role in top 10 trends influencing customer experience

June 5, 2024

Artificial intelligence comprises eight out of the 10 top trends influencing customer experience this year.

Nearly every shopper has abandoned an e-commerce cart

June 5, 2024

Nearly every shopper, 95%, has abandoned an e-commerce cart and 62% of shoppers cited high delivery cost as a top reason.

Cantaloupe's Cheq strikes POS deal with Detroit City FC

June 4, 2024

Cantaloupe Inc., a self-service commerce solutions provider, announced a multi-year deal with Detroit City FC to be the exclusive point-of-sale platform at…

South Korean fashion brand taps Channel Talk for fast rewarding customer service

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…

Safeway pulls self-checkout kiosks from California locations

June 4, 2024

Grocer Safeway has pulled self-checkout kiosks from several Bay Area locations in California.

Tapping AI for personalization could boost retail revenue

June 4, 2024

Retailers using AI-powerd conversational shopping assistants to drive personalized shopping experience could boost a retailer's revenue by 5% to 10%.

How IoT connectivity data can empower retail pharmacists

by Danny Keough — Vice President of Customer Success, SmartSense by Digi

The implementation of IoT connectivity represents a strategic shift toward a more efficient and data-centric future for retail pharmacies. Harnessing the power…

Cashierless supermarket arrives in Argentina

June 3, 2024

Qu!ck, a new autonomous supermarket concept, has opened in Argentina, offering a cashierless shopping experience. Customers scan groceries using a mobile app…

Pet vending machine ignites debate in China

June 3, 2024

The sale of live animals, such as cats and dogs, via a vending machine has ignited debate in China, according to a Turkmenportal report.

Motel 6 taps Garfield as Chief Pet Officer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Motel 6 is all about providing a rewarding hospitality experience for traveling pet owners, pets and those who are big Garfield fans.

Automated Retail Changing the Shopping Experience

Automated retail, characterized by self-service kiosks and intelligent vending machines, is redefining the traditional shopping experience. This technology not…

Presented by RetailCustomerExperience.com

Micromart launches smart stores boasting cold, hot vending options

May 31, 2024

Micromart Smart Stores has launched autonomous technology designed for food service. The vending machines are plug-n-play, modular, secure and reliable…

Diamonds and data: The modern retailer's guide to customer engagement

by Nick Gurney — General Manager, Rain Retail Software

As retailers witness growth, propelled by emerging trends and a shifting landscape, they face the need to adapt and innovate.