Customer service strategy: To serve and protect

by Shep Hyken — CAO, Shepard Presentations

If you strive to "serve and protect" customers by selling them what they truly need, you will earn their trust and confidence. And over time, that translates…

Mood Media launches music solution for small, medium retailers

January 20, 2015

The new solution provides access to a catalog of more than 5 million tracks that are fully licensed for commercial use and one-on-one collaboration with a Mood…

In retail cyber-security, bigger isn't always better

Here are four surprisingly non-technical reasons small- to mid-size retailers have a leg up when it comes to fighting cyber-crime.

Amazon to make original movies for theatrical release

January 19, 2015

The endeavor will be led by Ted Hope, who co-founded the production company Good Machine, which created films such as "Eat Drink Man Woman" and "Crouching…

The Home Depot names Craig Menear chairman

January 16, 2015

He is a 17-year veteran of the company, and is the first merchant to be named chairman and CEO since co-founder Bernie Marcus.

Drinking from a digital signage firehose at Retail's BIG Show

Digital signage and dynamic place-based media expert inundated by the digital flood at this year's National Retail Federation show.

Execs from Overstock.com, Massachusetts Division of Banks headline speaker lineup for Virtual Currency Today Summit

Conference, held April 29 in Boston, will explore the growing trend of consumers using bitcoin and other virtual currencies as a method of payment.

PayPal Here comes to Windows

by Will Hernandez — Editor, NetWorld Media Group

The partnership between the two companies gives small and medium-sized merchants another option for mobile point-of-sale services as Microsoft positions its…

NRF puts patent trolls in the crosshairs

The National Retail Federation has announced the launch of United for Patent Reform, a new coalition co-chaired by NRF and Oracle and comprised of grocery…

Target announces it is leaving Canada

January 15, 2015

Retailer promises 16 weeks of compensation to its 17,600 employees across Canada.

Verifone announces multiple mPOS initiatives for retailers

January 14, 2015

Company also puts emphasis on contactless and EMV acceptance.

Samsung demos assisted-selling kiosk, digital signage displays at NRF BIG Show

January 14, 2015

Samsung Electronics America presented its interactive retail experience at NRF 2015, highlighting a range of solutions for retail environments, from the…

OneView Commerce demos upgraded fitting room experience

January 14, 2015

According to the company, shoppers can communicate with sales staff, browse styles, receive product recommendations, request merchandise, browse both online…

ShopKeep launches mobile app for iOS

January 14, 2015

The app works with ShopKeep Register, the company’s point of sale application, and offers users the ability to monitor business operations via their mobile…

Retailers seek to link the mobile and in-store experience for consumers

by Will Hernandez — Editor, NetWorld Media Group

Consumer technology preferences are forcing merchants to rethink how they meet expectations.

Retail customer engagement comes into focus at NRF Big Show

by Will Hernandez — Editor, NetWorld Media Group

Panelists discuss the need for merchants to build great experiences in physical enviroments and use mobile to enhance interaction.

Neiman Marcus debuts digital mirror

Luxury fashion retailer Neiman Marcus has announced the rollout of the MemoryMirror by MemoMi in its Walnut Creek location, with other rollouts scheduled later…

Datum Corporation Adds New Talent to Executive Leadership Team

Datum Corporation, a national technology consulting company specializing in the multi-unit restaurant industry, has announced the appointment of Jeannette…

Attune launches omnichannel tool for fashion retailers

January 9, 2015

Suite accelerates implementation of SAP Fashion Management, helps fashion brands fast-track integration of wholesale, manufacturing and retail operations for…

RetailNext announces strategic alliance with hyper-local deal platform StepsAway

January 9, 2015

The joint solution will enable retailers and mall operators to better target and measure personalized promotions.