News & Media
Expect 47% of US terminals to be EMV-enabled by 2016
October 17, 2014
The estimates are based on forecasts provided by acquirers representing approximately 80 percent of U.S. purchase volume.
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Respect your customer's time by resolving complaints quickly
by Shep Hyken — CAO, Shepard Presentations
Statistics show that the average adult in the United States spends 364 minutes on the phone every year waiting, and hoping, to talk to someone who can correct…
read nowShopko expands omnichannel ship-to-store
October 16, 2014
Shopko, a $3 billion retailer that operates 320 stores in 21 states, has announced the rollout of its expanded omnichannel, which it says provides customers…
read nowOuterwall wins software innovation award
October 16, 2014
Outerwall Inc. is the winner of the 2014 Software AG Innovation Award in Digital Enterprise for its enterprise management software.
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Nine common mistakes that can wreck your retail business
by Bob Phibbs — CEO, The Retail Doctor
You can't always blame your company's hard times on the economy or the competition. Sometimes, it's a lack of focus on the fundamentals.
read nowShopKeep adds EMV, NFC acceptance to new reader
October 16, 2014
ShopKeep said its new card reader brings the latest advancement in U.S. payment technology to thousands of merchants.
read nowWhole Foods launches 'Responsibly Grown' produce rating system
October 15, 2014
The new rating system labels fresh fruits, vegetables and flowers as "good," "better" or "best" to help shoppers make more informed choices in the produce and…
read nowCalvin Klein brings interactive shopping experience to Macy's
October 15, 2014
The Calvin Klein Interactive Denim Shopping Assistant is an interactive touch display and sales assistance application developed to support shoppers as they…
read nowAmerican Eagle Outfitters says beacons are driving better sales
October 15, 2014
American Eagle customers received a message upon entering the store, offering a small incentive for visiting the fitting rooms. Resulting data showed the…
read nowStudy says consumer satisfaction with supermarkets is very high
October 14, 2014
The research found that supermarkets continue to generate high satisfaction among their shoppers, scoring an average of 4.46 on a five-point scale, where five…
read nowWebinar to discuss I-9 trends and tips
October 14, 2014
Homeland Security isn't just targeting big businesses anymore. Small to mid-size companies are under an increasingly watchful eye.
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Don't let 'holiday creep' ruin your retail story
by Andrew Sharpe — Retail Strategist, BRANDSPANK
On the surface, holiday creep may not seem like a problem for retailers, but when you take a closer look, you can see how this phenomenon contributes to the…
read nowSeptember spending shows slight retreat from August
October 14, 2014
Following a summer in which spending growth hit several year-long highs, September spending slowed slightly when compared to August numbers.
read nowEuropean PCI community confab addresses future of payments security
October 13, 2014
The conference focused on providing a greater understanding of PCI standards, solutions and services and their application in today's business environment.
read nowRetailers falling short of consumers' omnichannel expectations
October 13, 2014
A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.
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A customer service lesson from Hy-Vee's social media team
by Shep Hyken — CAO, Shepard Presentations
You cannot stop your customers from talking about you on social media. Good or bad, they will tell the world of their experiences. Find a way to use it to your…
read nowOnline holiday shopping to be more influenced by social media this year
October 10, 2014
Survey results show 36 percent of shoppers intend to buy gifts via their mobile device, up 29 percent from last year, and 49 percent will make purchases based…
read nowSeptember retail sales fall short
October 10, 2014
Traffic decreased substantially compared to last year and last month. However, healthier economic conditions and less government disruption led to significant…
read nowICSC predicts 4 percent rise in holiday retail revenue
October 9, 2014
Positive economic signals point to a stronger holiday shopping season as the International Council of Shopping Centers (ICSC) forecasts a 4.0 percent increase…
read nowSurvey says U.S. consumers plan to spend more this holiday season
October 9, 2014
Holiday gift purchases expected to average $718; Consumer enthusiasm for Black Friday shopping hits eight-year peak.
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