3 recommendations for reducing the clearance section with AI

by Donna McGuckin — VP of Customer Advisory, Digital Wave Technology

Retailers need to invest in AI to reduce the size of the clearance section by incorporating AI into every step of the product lifecycle, from product discovery…

Foot Locker debuts store of the future concept

May 9, 2024

Foot Locker has launched a 'store of the future' concept that will be rolled out to 900 locations across five cities.

Manchester retailer offers shoppers interactive fitting room, self check-out

May 8, 2024

River Island's expanded store in the Arndale Center, in Manchester, England, offers an integrated shopping experience boasting interactive fitting rooms and…

Understanding shopper behavior drives big wins for jewelry retailer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Daniel’s Jewelers is enjoying robust return-on-investment in deploying RetailNext technology to measure shopper behaviors, predict traffic counts, analyze…

Consumers don’t like overwhelming brand communications

May 7, 2024

A good number of consumers, 81%, unsubscribe from brand marketing that becomes obsessive.

A look at new trends in CMS, cloud-based digital signage

by Tim Tang — Business Technologist, Hughes

Upcoming trends include growth in cloud-based digital signage, AI driving automation, dynamic content via integrations, and personalization for employees and…

Mother’s Day spend to hit $33.5B

May 6, 2024

Consumers are projected to spend $33.5 billion this Mother's Day, the second highest in history, according to a survey from the National Retail Federation and…

Walmart pulling self-checkout lanes due to shoplifting

May 6, 2024

Walmart is removing more self-checkout lanes from store locations including Shrewsbury, Missouri, Cleveland, Ohio and Albuquerque, New Mexico, according to a…

Sam’s Club deploys AI-powered exit tech at 120-plus locations

May 3, 2024

Sam's Club has deployed AI-powered exit technology at more than 120 locations.

Amazon Prime Day arriving in July

May 3, 2024

Amazon will hold its 10th Prime Day event in July.

Most internet households signed up for free loyalty programs

May 2, 2024

A hefty number of internet households, 77%, are participating in free loyalty programs, according to a Park Associates' consumer study of 8,000 U.S. internet…

Houston Airports debuts smart vending for feminine products

May 2, 2024

Houston Airports is teaming up with restroom management company Trax Analytics to use smart vending machine technology to ensure free feminine products remain…

Embrace non-linear customer experiences in retail with AI

by Matt Whitmer — chief revenue officer and senior vice president of marketing, Mosaicx

AI is reshaping the way retailers connect with shoppers. Conversational AI tools, like intelligent virtual agents, use natural language processing and machine…

Consumer confidence dipped big in April

May 1, 2024

Consumer confidence failed to hit economist expectations in April, dipping big time to its lowest level in two years.

Vending machine dispenses hand-crafted micropottery

May 1, 2024

Samantha Marie, of PaperCut Pottery, has launched a vending machine that dispenses her small hand-crafted pottery items in Richmond, California, according to a…

ICX Summit keynote: Tapping customer engagement drives big shoe brand success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…

Walmart will deploy autonomous forklifts for distribution centers

April 30, 2024

Walmart will leverage 19 autonomous forklifts from Fox Robotics at four distribution centers, according to a report at thescxchange.com.

Xcel Brands, Christie Brinkley create lifestyle apparel brand

April 30, 2024

Supermodel Christie Brinkley has teamed up with Xcel Brands, Inc. to form a joint venture and create TWRHLL, a lifestyle and apparel brand that will be sold on…

AI-powered digital avatars: The next frontier for retail CX

Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.

Consumers favor slow traffic over a poor customer experience

April 29, 2024

Just over half, 54%, of consumers would choose dealing with slow-moving traffic than having a poor customer experience.