Sport Chek West Edmonton Mall flagship store walkthrough

Sport Chek's new flagship store in the West Edmonton Mall provides consumers with access to world leading digital technology, an unparalleled array of leading…

The future of retail: Death of a salesman

by Doug Stephens — President, Retail Prophet Consulting

Like most people, at least a half-dozen times a day I consult Google for answers. Some of what I search for is trivial, "bet-settling" sort of stuff but there…

Holt Renfrew celebrates 175 years of luxury

Holt Renfrew celebrated its 175th anniversary by announcing a 40 percent increase in its retail square footage. The Yorkdale store expanded to more than…

Slyce acquires York U imaging tech for e-commerce

February 4, 2014

Visual search technology firm Slyce today announced that it has acquired a computer vision technology developed at York University that quickly analyzes and…

NGA launches digital media center

February 4, 2014

The National Grocers Association has announced a new partnership with Media Solutions Corp. to launch the NGA Digital Media Center. According to the companies…

Gas customers evolve in how they shop for price

February 4, 2014

Price remains the dominant reason why consumers buy gas at a particular location, but how consumers shop for that price is shifting, according to the results…

Gallery Furniture to refund $7M to customers after Seattle Super Bowl win

February 4, 2014

Seattle's Super Bowl XLVIII win meant a great deal to more than 1,000 Houston families who purchased furniture from Gallery Furniture leading up to the game.

Caribou Coffee installs larger-than-life Pinterest board at Mall of America

February 4, 2014

To celebrate the launch of its new Real Inspiration blend, Caribou Coffee has installed a 64-foot-tall "Living Pinterest Board" in the rotunda of the Mall of…

Kodak extends photo partnership with Bartell Drugs

February 4, 2014

Kodak Alaris announced that it has renewed a multi-year agreement with Bartell Drugs, the oldest family-run drug store chain in the nation. According to the…

Consumers likely to be frugal for Valentine's Day

February 4, 2014

On the heels of a healthy yet modest holiday shopping season, cautious consumers aren't quite ready to splurge on Valentine's Day this year, continuing to keep…

Shoppers increasingly want in-store experience to mirror online

February 3, 2014

Even as online shopping continues to grow, more U.S. shoppers are planning to make purchases from physical stores, according to the results of the latest study…

Retailers commit to collaborative approach to reduce fraud

NRF said retailers are willing to do their part, but banks and card companies must also shore up the payments system.

LexisNexis report says mobile fraud threats loom for retailers

February 3, 2014

As retailers increasingly look to mobile as a way to generate revenue, mobile fraud threats are affecting merchants to the tune of $283 for every $100 of…

Using customer feedback as an advantage

by Shep Hyken — CAO, Shepard Presentations

Customers have always had a voice, but today it is louder than ever. Great companies want to hear from their customers. They want their feedback, opinions and…

More than a lost sale

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

During a store visit I got a chance to talk with a young woman I consider an excellent sales person. She delivered very engaging experiences and seemed focused…

89 percent of moms are regularly prompted by coupons to buy new food items

January 31, 2014

A study of more than 2,200 moms who primarily buy food for their family at supermarkets reveals that an overwhelming majority (89 percent) are regularly…

Barix introduces next-gen in-store radio solution

January 31, 2014

In-store radio provider Barix has introduced SoundScape, a comprehensive solution to manage audio distribution over IP networks, offering a centralized…

Mindshare Technologies announces text analytics tool for customer comments, reviews

January 31, 2014

Mindshare Technologies, a provider of cloud-based Voice of the Customer (VoC) technologies, has announced the general availability of Comment Poster, a new…

Can online shopping behavior pick the Super Bowl winner?

Whichever team wins, online retailers should be happy with Sunday's result.

Infographic: BLE vs. NFC

This infographic compares the key similarities and differences between Bluetooth Low Energy (BLE) beacons and Near Field Communications (NFC) in how they are…