Sleep Train implements cloud-based analytics tool

January 21, 2014

Software provider Manthan Systems announced today that Sleep Train Inc. has gone live with ARC Merchandise Analytics, its cloud-based advanced analytics…

Tata Consultancy Services launches digital business unit

January 21, 2014

Tata Consultancy Services, an IT services, consulting and business solutions organization, today announced the launch of its Digital Software & Solutions…

Misallocated ad dollars cost brands 28 percent in lost sales

January 21, 2014

Major brands may be losing out on more than 25 percent in additional marketing-driven sales by not optimizing their media budgets and misallocating their…

ChaChing! Using value pricing to grow sales and profits, part 3

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In part 1 of this series, we dismissed the argument that value is vague by demonstrating that there are only three things that any buyer buys — image…

Viewpoints announces new review service for online retailers

January 20, 2014

Viewpoints, a consumer reviews platform, has announced the launch of Viewpoints Pulse, a new service that it says provides product manufacturers and service…

Super Bowl to drive most TV purchases in 2014

January 20, 2014

Online deal site FatWallet.com has announced results from its 2014 TV Buyer Survey. Of those surveyed online, 30 percent said they will purchase a new TV this…

New Year's resolution: Stop negative reviews from ruining your customer experience

Here are three ways brands can get a handle on negative comments and address them productively.

Target testing tiny 'TargetExpress' store format

January 17, 2014

Target, which must desperately want to be in the news for something other than the ongoing nightmare that is its data breach, took to its blog today to…

US government sends warning letter to retailers about ongoing breach investigation

January 16, 2014

Reuters reports that the U.S. government today sent a confidential 16-page letter to retailers, which it says "describes the malicious software and techniques…

RetailMeNot publishes shopper trend report for 2014

January 16, 2014

RetailMeNot, a U.S.-based digital coupon destination, has released a retail forecast examining consumer behaviors on personal wealth, savings, and confidence…

Sears, Kmart using mobile marketing platform from Pikato

January 16, 2014

Pikato today launched its retail mobile marketing solution that it says personalizes the customer shopping experience to significantly increase consumer…

Babies R Us partners with parenting blog TheBump.com

January 16, 2014

Babies R Us, a dedicated juvenile products retailer, announced today that it has entered into a strategic partnership with TheBump.com, a pregnancy and…

Photos: Remodeled American Apparel store opens in Berlin

January 16, 2014

American Apparel has announced the opening of its newly expanded and renovated Berlin store. Located in Mitte, the central borough of Berlin, the store was…

American Eagle Outfitters testing iBeacons

January 16, 2014

American Eagle Outfitters and app developer Shopkick have announced plans to launch shopBeacon in 100 top-performing American Eagle Outfitters and Aerie stores…

Target, Neiman Marcus feeling the pain of data breaches

Target has lost nearly 85 percent of its brand equity on the values of trust and security.

ChaChing! Using value pricing to grow sales and profits, part 2

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In Part 1 of this series, we addressed the concern that value is vague. We did so by recognizing that even though each of us defines value a little…

Remodeled American Apparel store, Berlin

American Apparel has announced the opening of its newly expanded and renovated Berlin store. Located in Mitte, the central borough of Berlin, the store was…

The Jones Group Inc. Selects VeriFone payment solutions

January 15, 2014

VeriFone Systems has announced that The Jones Group Inc. has selected VeriFone solutions to enable mobile payment acceptance and enhance customer experience…

2014 is 'The Year of Empathy,' according to Temkin Group research

January 15, 2014

Bruce Temkin, widely recognized as a customer experience visionary, has released his annual listing of customer experience trends to watch. Headlining the…

Report says consumers interact more with retail Facebook pages than retail websites

January 15, 2014

Consumers engage with retailers on Facebook more than they do on the retailer websites. Nine in 10 consumers say that how much they spend is influenced by…