The Limited implements retail analytics tool

January 7, 2014

Technology firm First Insight has announced an extended partnership agreement with The Limited, an iconic fashion retailer that offers high-quality, private…

Retail trends in customer experience for 2014

In 2014, the push for truly remarkable customer experiences will become even more intense.

Ten trends to watch for in 2014

by Doug Stephens — President, Retail Prophet Consulting

2013 was another year of incredible change in the retail industry. From economics and demographics to media and technology, disruption came at retailers from…

Your staff inventory and 2014 development goals

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Hello again and Happy New Year!

Beacon technology firm names board of advisors

January 6, 2014

Technology start-up Shelfbucks Inc. today announced it has appointed a 25-member advisory board of senior corporate executives and business school leaders to…

T1Visions to showcase digital signage, shopping app at NRF BIG Show

January 6, 2014

Interactive technology provider T1Visions will exhibi its latest in-store retail digital signage lineup at this year's NRF BIG Show in New York City, Jan. 1…

Digby announces upgrades to mobile marketing platform

January 6, 2014

Digby today announced the launch of several new upgrades to Localpoint, the company′s award-winning platform that facilitates consumer engagement in and around…

Raley's stores implement merchandise optimization tool

January 6, 2014

Revionics Inc., a provider of end-to-end merchandise optimization solutions, announced today that Raley's Family of Fine Stores, a privately held 128-store…

Barcoding, Inc. releases CaptureSoft eXpress for Android

January 6, 2014

Barcoding Inc. has announced the release of its CaptureSoft eXpress software for Android OS, which the company said enables users to build data capture…

Customer experience a senior-level focus for 69% of leading UK firms

January 6, 2014

More than two-thirds of leading U.K. firms now have a senior level customer experience position, a confirmation that customer experience strategy has now…

Coupons.com to buy Yub for online/offline promotions

January 3, 2014

The digital coupon company Coupons.com will buy Yub, a San Francisco-based firm that promotes in-store sales through online offers, according to The Wall…

U.S. Olympic Committee partners with JCPenney

January 3, 2014

The United States Olympic Committee (USOC) announced it is teaming up with JCPenney as part of the retailer's charitable giving program, JCPenney Cares.

Indian Bitcoin exchange closes amid regulatory warnings and tax inspections

January 3, 2014

India's largest Bitcoin trading platform, BuySellBitCo.in, closed on Dec. 26 as a result of regulatory warnings from the Reserve Bank of India, according to…

NRF appeals credit card swipe fee settlement

January 3, 2014

The National Retail Federation has formally filed an appeal of an antitrust lawsuit settlement covering credit card swipe fees, asking the 2nd U.S. Circuit…

Report: Affluent adults are heavy Amazon users

January 3, 2014

New research from The Shullman Luxury and Affluence Monthly Pulse says that more than two-thirds of Americans making more than $250,000 per year have shopped…

EyeTech eye-tracking system to display at CES

January 3, 2014

EyeTech, a provider of natural user interface technology, will showcase its AEye eye control tech at the upcoming Consumer Electronics Show in Las Vegas. NUI…

Iris Mobile launches proximity-based messaging tool for brands

January 2, 2014

Iris Mobile, a mobile solutions provider offering a text-based rich media messaging platform to marketers, has announced a new solution called proximity based…

Five predictions for customer experience in 2014

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Happy near year! Here are five things that I believe will impact customer experience in the coming months:

Automated retailing kiosk lands in Detroit

December 31, 2013

AVT Inc. announced that its Utique Shop has deployed in the Detroit Metropolitan Airport.

The problem with 'Priced to sell'

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Priced to Sell, an article that appeared in Bdaily Business News, touts the use of auctions to "achieve maximum value" from sales. According to the author…