New report reveals frustrations of older shoppers

December 5, 2013

The latest report from Shoppercentric, an independent agency specializing in shopper research, has been launched today. The research entitled: "WindowOn…The…

How to win with holiday shoppers, in-store and online

by Gary Edwards — Chief Customer Officer, Emathica

Fourth-quarter retail sales can make or break a brand, since anywhere from one-third to seventy percent of annual retail sales occur between Thanksgiving and…

Thanksgiving Day and Black Friday both died on Nov 28, 2013

by Chris Petersen — Owner, IMS

Black Friday was notoriously the biggest shopping day of the year in the United States. It was a cultural phenomenon that coerced otherwise sane Americans to…

Harman Kardon upgrades Madison Avenue flagship location

Harman Kardon has upgraded its U.S. flagship location. The two-story Madison Ave. store transforms the way customers interact with and experience audio and…

Food Lion unveils new store format

December 4, 2013

Food Lion is unveiling its new store format today at the grand reopening of its Union Street store in Concord, N.C. According to a press release, the format…

Are interactive kiosks really effective?

by Kisha Wilson — Marketing Manager, SlabbKiosks

It seems that the word "interactive" is being used in various forums and mediums. But what makes interactivity so important, especially when it comes to kiosk…

MasterCard says electronics retailers were smart to open on Thanksgiving

December 4, 2013

In a blog post today, MasterCard announced that electronics retailers enjoyed a triple-digit increase in sale on Thanksgiving Day over last year. The post…

American Eagle, The Gap, TopShop ranked top mobile fashion retail apps

December 4, 2013

Plastic Mobile, a mobile marketing agency, announced today the findings from its new Mobile X Retail App Report, where a team of mobile experts examined the…

US holiday e-commerce projected to rise 15% this year

December 4, 2013

Retail consultancy eMarketer has released its forecasts for this holiday season for both the U.S. and the U.K.

LUX Beauty Boutique rolls out in-aisle checkout app

December 4, 2013

Toronto-based company Digital Retail Apps announced the roll-out of its mobile app SelfPay at LUX Beauty Boutique in Edmonton, Alberta, Canada. With SelfPay…

Survey: 77% of shoppers likely to purchase at least 1 digital gift card this holiday season

December 4, 2013

InComm, a prepaid product and transaction services company, has released research highlighting consumer shopping trends for purchasing digital and physical…

Visa releases holiday online spend data, infographic

December 3, 2013

Visa has today released its e-commerce sales data from Thanksgiving through Cyber Monday. According to the company, e-commerce sales from all U.S. devices…

Target Canada's French-only self-checkouts cause controversy

December 3, 2013

A Target shopper in Montreal has called attention to the apparent lack of English on the retailer's self-checkout kiosks.

Former Sears CEO gives holiday predictions

December 3, 2013

Former Sears Canada chairman and CEO Mark Cohen, currently a professor at Columbia Business School, has released a set of predictions for the retail industry…

Motorola offers apology, do-over on Cyber Monday promotion

December 3, 2013

Motorola's plan to offer a $150 discount on its Moto X smartphone turned out to be more popular than the company expected. Less than an hour after the sale…

BrightLogic demos interactive floor

At this year's Customer Engagement Technology World, BrightLogic showed its Active Floor, which combines a splashy user experience with deep data analytics on…

Mobile Email Scorecard names the best retail email campaigns

December 3, 2013

LightningBuy, a single-click mobile checkout platform that lets merchants sell directly from email and social media posts, has announced the retailers with the…

OnCue Technologies demonstrates interactive POS system

At this year's Customer Engagement Technology World, OnCue Technologies brought a demo unit of an interactive POS system for retail which features audio and…

Is there a strategy for customer loyalty?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

We often think of customer loyalty as something that the customer does or is responsible for to the business. But, real loyalty begins when the business is…

Five ways to make waiting in line a better experience

Distraction is the name of the game when it comes to a waiting line.