How shoppable ads protect and streamline the retail customer journey

by Rae Marie Guimond — Director of Strategy and Business Development, PriceSpider

Eliminating friction points is key to driving online sales, and one of the best ways to do so is with shoppable ads.

Mastering Retail: Optimize Your Customer Experience Year-Round

Operational excellence is a must-have for great customer experience 365 days a year. Our expert panel details the process from recruiting to hiring to…

Social media influence growing with consumer purchases

March 7, 2024

The majority of Gen Z (91%) and millennials (84%) have bought something they saw on a social media channel as have 3 in 4 Gen X consumers and just over half of…

Walmart shutters self-checkout lanes in LA

March 7, 2024

Walmart has closed self-checkout lanes at a store in West Hills, Los Angeles amid wider concerns about retail theft in self-checkout lanes, according to a…

Gaps happening between loyalty membership, consumer shopping behavior

March 6, 2024

There are gaps between loyalty memberships and the desired behavioral shifts retailers hope to gain from loyalty programs, according to an Upside report.

Australian retailer taps Appriss Retail to cut shrink

March 6, 2024

Officeworks, a chain of office supplies stores operated under parent company Wesfarmers in Australia, is deploying Appriss Retail's Secure solution to reduce…

Amid tightest labor market in modern history, retailers must rethink growth to scale

by Ziv Fass — Co-Founder & CEO, Package AI

Implementing AI is no longer a retailer choice, nor is it only confined to the realm of routing and delivery speed.

Baby items vending venture debuts in Massachusetts

March 5, 2024

Shoppers at Dartmouth Mall in Dartmouth, Massachusetts, who find themselves in need of baby supplies will be able to purchase them from the Mama-mergency…

California police alert consumers of skimming device on Walmart kiosk

March 5, 2024

Police recently posted a picture of a skimming device after a Walmart employee found the device on a self-checkout kiosk at the Linda, California store near…

Walmart embracing the wonder of a mealtime super app

by Cherryh Cansler — Editor, FastCasual.com

Daniel Shlossman reveals the strategy behind Wonder, a digital-forward food hall concept created by former Walmart eCommerce CEO and Jet.com founder Marc Lore.

British department store taps Aptos to drive personalization, customer interaction

March 4, 2024

Liberty, a British department store, is renewing its partnership with Aptos, a unified commerce solution provider, to deploy the latest iterations of Aptos…

German flooring retailer boosts showroom experience with digital signage

March 4, 2024

MeinBodenbelag, a floor covering retailer in Germany, has deployed a digital signage network from nsign.tv.

Mobile payment gaining ground this year

March 1, 2024

Over half of the U.S. population, 56%, is using mobile payment (Apple Pay or Samsung Pay) when shopping, according to Numerator's 2024 Vision Report.

Retailers looking to harness Gen AI must beware of its double-edged sword

by Alexandra Popken — VP of Trust and Safety, WebPurify

By adopting the proper strategies and resources, retailers can look to enjoy the promises that gen AI has laid out for the future

Valley View Casino & Hotel deploying Infor POS

March 1, 2024

The Valley View Casino & Hotel, a Southern California gaming destination, is deploying the Infor POS as well as the Infor's Hospitality Management System…

Amazon, T.J. Maxx, Walmart lead in customer loyalty

February 29, 2024

Amazon, T.J. Maxx and Walmart are the top three retailers respectively when it comes to customer and brand loyalty.

Top consumer behavior trends in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone.

Most retail leaders committed to innovation

February 29, 2024

Over half, 65%, of retailers in the U.S. and Canada are committed to innovation, yet just 3% view themselves leaders when compared to cross-industry leaders…

Armani Group taps XY Retail for systems integration effort

February 28, 2024

The Armani Group is deploying XY Retail's unified commerce platform to integrate retail operations at Giorgio Armani, Emporio Armani, Armani Exchange and…

Veteran Affairs CX leader talks customer service strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes…