Heartland, Bigcommerce launch mobile-optimized e-commerce platform with SMBs in mind

September 19, 2013

The payment processor Heartland Payments has joined forces with e-commerce platform Bigcommerce to launch an online storefront meant to help small and…

Target launches 'baby experience program' in select Chicago stores

September 19, 2013

Target announced this week the launch of an enhanced baby experience program in 10 existing Chicago-area stores.

Saks solves a shoe problem with RFID

September 19, 2013

The Saks Fifth Avenue flagship store in New York had a shoe problem — at any given time the more than 4,000 individual shoes needed to be placed in the proper…

Survey ranks retailers on customer experience

September 19, 2013

RetailCustomerExperience.com has launched the second edition of its Best Retail Customer Experiences report just as retailers gear up for the holiday season.

Best Buy: Why in-store analytics are critical for survival

by Chris Petersen — Owner, IMS

Best Buy is a case study unfolding before our eyes. It is quite literally a test of how today's omnichannel consumers will behaviorally respond to radical…

Webinar: How Travelocity Increased Conversion, Engagement on its Mobile Apps

As part of its company ethos, Travelocity is dedicated to the positive experience it can provide its customers. In this webinar, you’ll learn about…

Whole Foods launches training program for aspiring butchers

September 18, 2013

Whole Foods Market announced that it is launching an in-store Meat Apprenticeship Program for its team members interested in mastering the age-old profession…

NRF issues statement of support for online sales tax

September 18, 2013

The National Retail Federation issued the following statement today from SVP for Government Relations David French on the release of a new set of House…

Macy's Herald Square flagship now dubs as official NYC visitor center

September 18, 2013

Macy's famed flagship store is now co-branded with NYC & Company as an Official NYC Information Center, offering new services to enhance the customer…

Keurig to open brick-and-mortar coffee store

September 18, 2013

As the popularity of single-cup beverages grows thanks to major brands such as Dunkin' Donuts and Starbucks carrying such offerings, Green Mountain Coffee…

Webinar will look at increasing conversion rates on mobile apps

September 17, 2013

Mobile Payments Today and Jumio will present a live webinar, "How Travelocity Increased Conversion Engagement on its Mobile Apps," on Sept. 19 at 2 p.m.

LivingSocial unveils new tools that go beyond daily deals

September 17, 2013

LivingSocial announced it is now offering new, extended-length promotional options for local and national merchants, allowing for flexible deal structures for…

ShopperTrak warns retailers not to shy away from the Christmas creep

September 17, 2013

The shopper analytics provider ShopperTrak is forecasting a bit of a calendar conundrum for retailers, warning against a delay of the Christmas creep due to a…

Is iBeacon the answer to payments and indoor mapping?

Camps weigh in on both sides on the potential impact of Apple's lastest mobile milestone.

Gap targets 'all three screens' with fall marketing campaign

September 16, 2013

Gap continues to roll out its Back to Blue fall global marketing campaign and is optimizing the content for what it calls "all three screens" — TVs, desktops…

Alabama State kicks off new stadium with Revel mPOS solution

September 16, 2013

Revel Systems, a provider of iPad point-of-sale solutions for restaurants, groceries and retail businesses, has installed its solution in the new stadium at…

New research attempts to debunk showrooming myths

September 13, 2013

New research from the Columbia Business School and the loyalty firm Aimia offers retailers tips on enticing consumers with mobile devices to make purchases…

Turning a frown upside-down: How negative WOM can help your brand

by Bryan Pearson — President, LoyaltyOne

UK's Dixons opens 'Store of the Future'

September 13, 2013

The U.K.-based electronics retailer Dixons has opened its Currys/PC World "Store of the Future," an article on pcr-online.biz reported.

Why Jerry Seinfeld is a customer service consultant

by Micah Solomon — president, four aces inc

"We're craving the nondigital even more these days, the authentically human interaction," says Jerry Seinfeld, explaining (I would argue) not just live standup…