Digital Signage Today releases industry future trends report

September 5, 2013

Retailers have more options than ever when it comes to using digital technology to engage and serve customers. But what is around the bend that should…

The loyalty lie

by Doug Stephens — President, Retail Prophet Consulting

Loyalty is an increasingly fleeting thing. In fact, the average Gen Y mother now defines "brand loyalty" as a window of allegiance lasting 6-12 months before…

Brooks Brothers' San Fran flagship crafts Gatsby-era experience

September 4, 2013

Brooks Brothers today announced the opening of its newest retail location in San Francisco — a 26,000 square foot flagship store that will carry collections…

Three lessons sci-fi can teach us about interactive experiences

Wouldn't it be great if all you had to do to create an awesome interactive experience was copy what we see in the movies?

UNIQLO to revamp website and interactive app ahead of 10 store openings

September 4, 2013

Clothing retailer UNIQLO has announced the fall opening dates for its ten new mall stores in New York, New Jersey, Connecticut and California — strategically…

Researchers toy with social cues in supermarkets

September 4, 2013

A supermarket in El Paso, Texas, is becoming a petri dish for social experiments. According to an article on nytimes.com, a group of researchers bent on subtly…

PayPal Australia will enhance fraud protection for retailers

September 4, 2013

As Australia pushes to bring mobile payments to its largest retailers by next year, PayPal will extend its seller protection guarantee to those retailers. The…

VeriFone aims new tablet mPOS solution at ISOs, acquirers

September 4, 2013

VeriFone Systems Inc. has launched a new point-of-sale software platform and support infrastructure designed to help ISOs and acquirers provide tablet POS…

5 tips to grow your business with bill-payment kiosks

Convenience store operators can combat a sales dip by offering alternative financial services.

Moving past the showroom challenge: The beauty of Sephora's customer-centric approach

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Many retailers have been spending a lot of time and energy battling showrooming.

Cellum trials object-recognition function for mobile purchases

September 3, 2013

Seeking to take greater advantage of smartphone technology, Cellum Global Corp., a provider of mobile payment solutions, is working on a new solution that may…

Should marketers trust their gut or their data?

According to a recent study, 80 percent of marketers are making decisions based on their gut instincts.

Upcoming Amazon program turns paperbacks into e-books

September 3, 2013

Amazon will soon allow owners of paperback books (purchased via Amazon between 1995 and now) to purchase the e-book version of the title for $2.99 or less.

Target to roll out BOPS service in time for Black Friday

September 3, 2013

The buy online, pick up in-store trend continues to gain momentum, with Target joining Walmart and Best Buy on the growing list of retailers looking to beef up…

Retail Customer Experience Executive Summit 2013

Highlights from the fourth-annual Retail Customer Experience Executive Summit, which took place August 13-14 at the Hard Rock San Diego.

NRF issues statement on employee strikes

August 29, 2013

Responding to today's low-wage retail workers strike (or "planned labor action" according to some), impacting chains such as Walmart, Macy's, Sears and Dollar…

LEGO launches social hub for release of latest robotics platform

August 29, 2013

Proof that LEGOs are not solely for child's play: The building block company announced today that it has launched a social media hub in anticipation of the…

Retailer loyalty programs copycat airline industry

August 29, 2013

Retailers may be crafting their loyalty programs to reflect the airline industry — with elite levels and extra perks for shoppers who spend the most money…

Shopify launches POS for online, in-store integration (Video)

August 29, 2013

The e-commerce platform Shopify today released a POS system designed to simplify the transition between selling in-store and online.

Measurement is necessary, but not sufficient to produce change

by Chris Petersen — Owner, IMS

Every once in a while you need to be "gobsmacked." I think I first used the British slang gobsmacked in a 2010 blog, and I've been waiting for an appropriate…