Meijer clips double coupons from rewards inventory

August 28, 2013

The Meijer chain of supermarkets ended its practice of doubling coupon values, instead expanding the digital coupons provided through the chain's mPerks…

Commentary: The showrooming myth

The "false paradigm of showrooming" will only distract retailers from the real task at hand.

OfficeMax opens 'store of the future' in Chicago

August 28, 2013

OfficeMax Inc. has announced the opening of its first Chicago-area OfficeMax Business Solutions Center — the retailer's new store format designed to provide…

Customer loyalty: Woody Allen vs. your local ATM

by Micah Solomon — president, four aces inc

In my years as a customer service consultant, I've yet to hear a customer blurt out anything that sounds like this:

AT&T talks customer experience at RCEES

Amanda Collins, Customer Experience Manager for AT&T flagship store in Chicago, gave a presentation at this year's Retail Customer Experience Executive Summit…

PCI DSS 3.0 changes focus on risks, simplify compliance

New requirements focus on mitigating some of the most frequently seen risks that have led to data compromise.

Best Buy's new look

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A little over a year ago I had the worst buying experience I’ve ever had at my local Best Buy store. I thought that the two associates in front of me were…

Has the Apple Store lost its uniqueness?

Apple's third quarter earnings dipped slightly, the first decline since 2009.

NRF puts focus back on benefits of retail jobs

August 27, 2013

As wage discontent still looms over the retail and foodservice industries, brands from both sectors have begun fighting back with PR campaigns aimed at…

Sears seeks retail innovation from Silicon Valley

August 27, 2013

Sears is showing the retail world that it's serious in its efforts for a technology turnaround. The retailer announced today the winners of its Startup …

Comcast tunes into kiosks inside its largest customer service center

August 27, 2013

Comcast recently held the grand opening for its interactive Xfinity Service Center in Houston, with self-service kiosks serving as integral features of the…

Mercent intros service that brings product info, price to Pinterest pins

August 26, 2013

A new service from Seattle-based Mercent is aiming to strengthen the relationship between retailers and Pinterest.

NCR retail tech to deploy in four Chinese shopping malls

August 26, 2013

NCR Corporation today announced that it is providing retail technology solutions to four major shopping malls in China: Beijing Baishang Life Mall, Chengdu…

ConnectQuest expands location-based rewards app

August 23, 2013

ConnectQuest, a location-based shopping application, has added a new loyalty program feature to the ConnectQuest application software, the company announced.

Kiosk rewards recycling with coupons

August 23, 2013

SuperMax supermarkets in Puerto Rico have launched an in-store, kiosk-based coupon program that rewards shoppers with deals when they recycle newpapers…

Toys 'R' Us expands price-match policy

August 22, 2013

Toys "R" Us announced today that it will now match online prices from its major competitors, including Walmart, Best Buy, Kmart, Sears and Amazon. The…

Intel, AOPEN intro tablet kiosk in Australia

August 22, 2013

Intel and AOPEN introduced the eTILE tablet kiosk, equipped with facial recognition technology, during a press conference in Sydney, a story on ComputerWorld…

Majority of US shoppers are not loyal, study finds

August 22, 2013

Market Track announced today the release of an in-depth report from a two-part national survey of retail shoppers and Fortune 100 companies. The report…

Sur La Table soups up omnichannel with help from eCommera

August 22, 2013

London-based eCommera announced an agreement with retail chain Sur La Table to provide actionable insights and recommended business changes to improve its…

Harris Teeter grocery chain will pilot Paydiant mobile wallet

August 22, 2013

Paydiant, provider of a cloud-based mobile wallet, cardless ATM access and offer redemption platform, today announced that the mid-Atlantic grocery chain…