Loyalty, rewards and the test of time

by Bryan Pearson — President, LoyaltyOne

When it comes to measuring their program effectiveness, loyalty marketers tend to rely on what I like to call the big EAR: earnings, activation and redemption…

Empathy, emotion and the customer experience

Eighty percent of companies think they deliver great experiences, but only 8 percent of customers agree.

Retailers shaking up self-checkout offerings as deployments increase

The global installed base of self-checkouts will nearly double within five years, an RBR study finds.

Are retailers down under on the fast track to mobile payments?

July 23, 2013

Australian retailers may be poised for the broad adoption of mobile payment technology. According to an article on ZDNet, there is a strong desire among the…

Shopkick beefs up anti-Amazon arsenal with in-app purchases

July 23, 2013

The iOS and Android app Shopkick, which enables users to search for items, find out where to buy them and then automatically check in at the brick-and-mortar…

UK's Argos taps Blippar for AR catalog

July 23, 2013

The U.K. retailer Argos has launched its first digitally interactive paper catalog with help from Blippar's augmented reality technology.

Texas students pitch store of the future to Walmart execs

July 23, 2013

Graduate students in Texas Tech University's hospitality and retail management master's program will have an opportunity to pitch their idea for the store of…

Finnish payment startup allows shoppers to pay with their face

July 22, 2013

A Finnish startup has created an alternative payment method that it says could do away with wallets — in both the physical and digital form.

Video game developer concerned with pre-owned game retailing

July 22, 2013

A head of the video game developer Ready at Dawn recently aired his grievances with the pre-owned game market — specifically calling out the negative impact…

Target takes aim at busy moms with mobile app promo (Video)

July 22, 2013

Target has begun a full-scale push to promote its mobile app, which touts features such as daily deals and product reviews.

Vertu taps BrightSign for global in-store digital signage

July 22, 2013

Solid-state digital signage player provider BrightSign announced today that Vertu, a provider of luxury mobile phones, has opted to use its players in its…

Retailers can expect stiff competition for fewer sales this back-to-school

July 19, 2013

It's the second biggest spending season behind Christmas, so it's no surprise retailers (and shoppers) are already revving up for back-to-school. But according…

L.L.Bean encourages adventure on Bootmobile tour

July 19, 2013

The 2013 L.L.Bean Bootmobile Outdoor Discovery Tour is headed to Chicago on July 20, stopping by the Navy Pier to inspire families to spend more time outdoors…

How do retail shoppers feel about surveillance?

The eyes in the mannequin just might be watching every move you make.

Books-A-Million installs Espresso Book Machine in Maine

July 18, 2013

Italy's Coop Group deploys self-scanning by Datalogic

July 18, 2013

The Italian consumer cooperative Coop Estense is rolling out a self-scanning shopping solution by Datalogic. The Coop Group deployed 600 Joya terminals and the…

Study: In-store merchandising is broken

July 17, 2013

In a study by RIS News and RBM Technologies, in-store merchandising practices were deemed broken or outdated for a majority of national and regional retail…

ShopTV launches on Samsung Smart TVs

July 17, 2013

Another commerce term can be added to the conversation about retail, as the letter "t" joins the ranks of "e" and "m." Television commerce ("t-commerce")…

Respect Your Universe taps LA architect for flagship design

July 17, 2013

Respect Your Universe Inc., an active lifestyle apparel brand, recently partnered with Los Angeles-based architect and retail strategist Richard Altuna to…

In-aisle self-scanning enters the Middle East

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

A concept store in Abu Dhabi implements in-aisle scanning to go with the area's modernization project.