How in-store navigation impacts customer experience

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Few phrases conjure up more anxiety than "we're lost."

Wooing shoppers with personalization

Retailers have realized they must create personalized shopping experiences in order to effectively compete.  

Commentary: 4 benefits of omnichannel retailing

Retailers need an omnichannel strategy to maintain a competitive edge and retain the connected shopper.

InComm launches in-store digital sales program

July 16, 2013

A new in-store sales program launched today by InComm uses point-of-purchase marketing to encourage shoppers to make a digital purchase while in a…

Study: 16% of US consumers have shopped via mobile

July 15, 2013

New research from Havas Worldwide and Market Probe International suggests that consumer shopping via mobile channels is far less commonplace in the U.S. than…

NRF: June retail sales indicate a growing but measured economy

July 15, 2013

Consumer spending and retail sales ended the second quarter on a soft note, indicating that economic growth and acceleration has weakened. According to the…

Online retailers increasingly moving into the real world

July 12, 2013

Among online-only retailers, opening brick and mortar locations is an emerging trend, according to a report in the Seattle Times.

Vendaria launches cloud-based product discovery platform Sidekick

July 11, 2013

Vendaria Media, a provider of digital merchandising tools and services to leading manufacturers and retailers for more than a decade, has introduced its…

Oracle shares customer experience findings from global research

July 11, 2013

Oracle recently conducted research into the shopping needs and expectations of consumers in Brazil, China, Germany, Japan, Russia, the UK and the US, in an…

Jewelry design gets turnkey tech solution

July 11, 2013

Jewelry stores looking to satisfy tech-savvy shoppers now have a turnkey custom design solution targeted at improving the connected shopping experience.

Target and Co.Labs choose retail accelerator winner

July 10, 2013

A winner has been named in the Co.Labs and Target Retail Accelerator contest. According to an article on nytimes.com, the grand prize went to a group of seven…

Are pop-ups a permanent fixture in retailing?

For shopping centers and permanent stores, a pop-up can create excitement and a sense of urgency that can drive traffic.

Frost & Sullivan: Retail industry to shift to online channels

July 9, 2013

New analysis from Frost & Sullivan and its Visionary Innovation Research Growth Partnership Service program Bricks and Clicks suggests that online retail…

Infinite Peripherals ups its mobile POS portfolio

July 9, 2013

Infinite Peripherals, providers of mobile point-of-sale solutions, has announced the release of the Infinea Tab 4 for the iPad with Apple Lightning connector…

The problem with mobile advertising isn't mobile. It's advertising.

by Doug Stephens — President, Retail Prophet Consulting

In a recent article for Adweek David Gianatasio asked the question, “Why Does Mobile Advertising Stink?” And it’s a great question, because it really does. And…

Commentary: Three business principles retailers should invest in

Should business and brands always love 'what's new'?

Commentary: Why retail must differentiate or die

Retailers can no longer be all things to all shoppers.

Target founder Douglas Dayton dies at 88

July 8, 2013

Douglas Dayton, who helped to transform his family's department store into what is now the Target Corporation, passed away at the age of 88, the Associated…

Study: Retailers are ill-equipped to deliver omnichannel experience

July 8, 2013

A new study conducted by EKN and sponsored by Epicor has found that brick-and-mortar retailers are ill-equipped to offer the next-generation of consumers the…

Elo Touch intros interactive tablet for retail

July 8, 2013

Elo Touch Solutions has announced a new mobile touch-computing tablet designed to help retailers enhance their customer experience, drive sales efficiency and…